Complex Sales / Catering Coordinator

Compensation Type

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location

Overview

The Complex Sales/Catering Coordinator is responsible for clerical, administrative, marketing materials, and other duties to assist in the smooth operation of Sales/Catering.  He/she is also responsible for providing attentive, courteous and efficient service to all guests.

Responsibilities

• Lead Catcher
• Assist Area DOSM with; weekly, monthly reports due to corporate
• Assist sales/catering managers
  • Create Quotes in sales system (Marriott CI)
  • Draft Proposals
  • Draft Contracts
  • Prepare announcement for Property Tours & VIP arrivals
  • Maintain and advise group contact of deposit schedule.
  • Distribute VIP amenity notice
• Assist with creating and timely distribution of Group Resumes
• Prospecting as designated by Area DOSM
• Creating PO and submitting department invoices
• Creating and closing PM Accounts
• Creating and distributing group meal vouchers
• Calculating and posting Marriott Bonvoy Points
• Assist with Property Tours
• Assist in copying/faxing/mailing
• Greet guests/clients/employees when necessary
• Attend meetings/training as required by management
• Answer telephone and email messages.  Respond accordingly
• Filing of all pertinent correspondence in a timely manner
• Maintain adequate inventory of office supplies
• Create and distribute meeting minutes
• Attend Pre/Post Event Meetings
• Attend meetings/training as required by management.

Qualifications

• Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus
• Experience in Passkey a plus
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 3 to 5 years of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.