What are the responsibilities and job description for the Guest Services Supervisor position at Westin San Diego?
Job Summary
The Westin San Diego has an exciting opportunity and immidiate opening for a Guest Services Supervisor to manage our Bell Staff Guest Services and Airport Shuttle Service.
We offer an excellent compensation package including tips & benefits such as medical, dental and vision insurance coverage, FSA, 401(k), PTO, free lunch, hotel discounts and more! Apply today!
Provides guidance and oversight to the Bell Attendants and Shuttle Drivers on property. Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Guest Services Supervisor is also expected to support with front desk operations. Primary responsibilities include: maintaining and updating changes to the Airline Crew manifest, driving guests to/from the Airport, assisting guests with luggage maintaining vehicle cleanliness and concierge duties and to accommodate guests during their stay in an attentive courteous and efficient manner. Must have a clean driving record. DL with Passenger Endorsement preferred.
Responsibilities
QUALIFICATIONS:
- 2-3 years of experience in a similar bellhop function is an advantage
- Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
- Possesses beginning to working knowledge of subject matter.
- High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state.
- Must have an acceptable MVR (Motor Vehicle Driving record)
- Minimum of one year driving experience
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards)
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Schedule and coordinate Airport Shuttle runs for Airline Crew and maintain manifest to adjust for flight changes.
- Greet guests in a pleasant manner.
- Load and unload luggage carts.
- Escort guests to rooms.
- Check/store luggage for arrivals and departures with luggage tags.
- Deliver messages to meeting rooms.
- Deliver flowers and packages to guest rooms.
- Complete room changes.
- Maintain current listing of local and area attractions special events and activities.
- Maintain list of local transportation guides churches sports arenas etc.
- Assist housekeeping department with guest requests.
- Ensure lobby reader board is correct.
- Provide information maps and directions as required.
- Open doors.
- Answer phones to assist guest service agents.
- Conduct house count by computer.
- Show guest rooms and suites as needed and emphasize company amenities.
- Other duties as required.
Property Details
Located in the heart of downtown, we're just a short walk or trolley ride away from landmarks like the Convention Center, Little Italy, the Gaslamp Quarter, and the San Diego Zoo-plus many shopping and dining options. Guests can erase travel fatigue and feel their best with a dip in the rooftop pool or a session in the WestinWORKOUT® Fitness Studio. After a productive meeting in one of our inspiring meeting spaces, we invite our guests to celebrate with drinks at The Bar or dinner at Coast-our signature restaurant. Our 436 guest rooms and suites are designed to refresh and relax. We designed with clean lines, neutral colors, and modern amenities like HDTVs and High Speed Internet Access. The Heavenly® Bed promises a restful sleep while the Heavenly® Bath revives our guests each morning.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
