What are the responsibilities and job description for the Jr. Supervisor (Collections) position at Westlake Portfolio Services, LLC?
JOB DESCRIPTION:
The individual in this position will be responsible for managing the day-to-day operations of their Collections team, evaluation of employee performance, and ensuring the quality delivery of services to internal and external customers. The key responsibility of this position is to ensure that the staff is providing quality service to our consumers along with achieving company objectives.
The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the position’s areas of responsibility. This individual will provide training oversight and general assistance to the Department staff, and other duties as assigned by upper Management. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Supervise, coach, counsel, participate in department staffing.
- Monitor live reports and address concerns when identified
- Document all interactions with agents / Update coaching log
- Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.
- Apply and enforce company and department policies in conjunction with dept manger.
- Successfully train subordinates.
- Able to work all hours including Weekends and evenings
- Responsible for the professional advancement and improvement.
- Handle escalated customer/ subordinate complaints
- Miscellaneous duties as assigned
- Ability to motivate staff to work as a team
- Must be a Great at Multi-tasking and work well under pressure
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
- High school diploma (or equivalent) or higher.
- Extensive FDCPA knowledge and application of its rules and regulations
- Knowledge of collection, repossession, and skip tracing.
- Ability to value collateral using Manheim/KBB
- Bi-Lingual (Spanish) preferred
- Expert in negotiations
WORK EXPERIENCE
- Minimum of 2 years of experience in the collections industry
- Supervisory/Team lead experience
FULL TIME BENEFITS
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
401K matching
Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
Wellness Program, Daily Team Exercises
Metro Tap Card and Metro-link Reimbursement
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Onsite Yoga
Annual Flu Shots
Paid Vacations Days
Paid Sick days
Paid holidays
HGym
Rental Car Discounts
Dell Member Purchase Program
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
