Help desk

Are you driven by a desire to help people with technology, better their day by fixing the issues and getting them back in business?

Weston Technology Solutions is currently looking to hire for our open Helpdesk Consultant position. This position is required to solve contracted client problems quickly, and close them with a sense of urgency leading to high client satisfaction.

The right candidate will be action-oriented, results-driven and dedicated to solving client challenges in a timely and effective manner.

In order to succeed in this role, the candidate must be organized, detailed and efficient in understanding the challenge and deploying the proper solution.

We offer competitive pay, a matching retirement plan, performance rewards and health, dental and vision insurance. We believe in our core purpose : "To Better the Lives of Others," whether it is our clients, our employees or the charities that we contribute to.

Responsibilities :

• Monitor help desk system and finish open tickets
• Answer phones, communicate ticket status to clients and keep them informed
• Enter detailed and accurate notes and time spent on each ticket, in real-time throughout the day
• Establish a trustworthy relationship with clients and solve issues quickly
• Act professionally with proper tone, both written and verbal
• Meet company standards and metrics for the position (related to tickets and performance)
• Follow troubleshooting policies and SOPs at all times
• Take ownership and appropriate action on tickets and follow-through to ensure they are closed
• Effectively communicate with the Team about problems and updates for best resolution
• Be a mentor to other Helpdesk Consultants.

Qualifications :

• Excellent communication skills
• Great Troubleshooting and problem-solving skills
• Ability to prioritize and multitask efficiently
• Process-Oriented
• Detail-Oriented
• Ability to update and maintain documentation
• Expertise supporting Windows Operating Systems
• Windows Server Administration Experience
• Experience with Office 365 Administration
• Working knowledge of critical network components
• Working knowledge of types of printers and network printing
• Strong understanding of Microsoft Office products

Technical Experience

• At least 3 years’ experience supporting Windows operating systems and Microsoft Office products.
• 3 Years experience with Office 365 administration and basic active directory management.
• Must have experience remotely supporting customers and using remote support tools.

Certifications - Must have / pass the following Exams

• One of the following : Exam MD-102 : Endpoint Administrator, Exam MS-700 : Managing Microsoft Teams, or Exam SC-300 Microsoft Identity and Access Administrator
• CompTIA A or IT Degree

Last updated : 2024-05-20