Key Account Manager II

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive. When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 1 upper case letter, 1 number, and 1 special character. World Fuel Services, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. World Fuel Services Corporation is a Fortune 250 Company. We provide energy, logistics, and technology solutions to aviation, marine, and land customers and suppliers around the world. Our global team of local professionals delivers innovative products and services at more than 8,000 global locations. We offer sustainability solutions including renewable power sourcing with renewable energy certificates, evaluation, and management of both on-site and off-site solar projects with power purchase agreements, and sustainability strategy consulting. Our mission is to create value for our business partners by delivering innovative solutions and logistics through a global team of local professionals. World Fuel Services awarded the #39 spot on the Forbes 2021 America’s Best Midsize Employers to work for. Summary As the Account Manager for World Fuel Services, you will be primarily responsible for managing customer accounts, maintains long-term relationships with accounts, and maximizes sales opportunities. Willingness to travel regionally or more often. Accounts are typically at the Silver level and are moderately complex in nature. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to subordinate group. Key Responsibilities Brand Project Mgmt. (75%) Contract Renewal High Level Customer Issue Resolution & Service Recovery (Existing Customer Salesforce CRM WSA Contract Performance/Compliance Building the Economic Model, Deal, IRR Package for Credit- Renewals New Account 1st delivery follow up New Account 1st Billing (invoice) Resolve issues escalated by Customer Service (Economic Rebate structure/CC fees/ Delivery Issues, Cross Drop, Comingling) Image Upgrade Project (i.e. Synergy) EMV Compliance Account Review with Customer Account Planning / Review (Internal with Sales Mgr.) Environmental Compliance Retail Training & Retailer Development Credit informs A.M re: NSF Resolution and AM gets involved if escalation is required Brand Meetings At Risk Accounts (preparing unams, etc.) Lost Accounts Paperwork (process/close out) New Account Credit Card Processing & Setup Inside Store Consulting Customer Events & Sponsorships Credit Card Skimming, etc. Customer Deposit / BRD Account Questions, Issues, and Resolutions Retention/Post Contract Sign and Resolution Goodwill visits Requirements, Competencies and Certifications Strong problem-solving skills, mathematical and organizational skills. Motivated and able to work with limited supervision. Excellent verbal and written communication skills, with a commitment to delivering superior customer service. Attention to detail and ability to meet strict deadlines. Ability to look for growth opportunities for the company. Exceptional organizational skills with ability to multitask. Team player who excels at performing in a collaborative environment, upbeat and positive. Minimum Education & Experience Bachelor’s degree required. 6 years of experience in energy industry. What You’ll Love About Us Health Benefits. Medical with HSA and FSA options that includes infertility benefits. 100% coverage of preventative care, Dental, Vision, Teladoc, Employee Assistance Program. Prepare for the Future. 401K Retirement Plan 50% match. Rest and Relaxation. 3 weeks Paid Time Off and 8 Paid Holidays. Financial Peace of Mind. Short-Term Disability, Life and AD&D Insurance covered by WFS. Learning and Development. LinkedIn Learning. Additional Perks We Offer. Long Term Disability Insurance, Accident & Critical Illness Insurance, Legal & Identity Theft Protection. #IND