Operations Supervisor

Description

Primary Objective:

Leads a large team of front-line warehouse personnel in a fast-paced, multi-client warehouse environment. Manages all facets of warehouse operations and ensures systems, processes, and reporting are aligned to meet customer requirements. Ensures efficient and accurate preparation and fulfillment of outbound orders by directing the process and procedures of all merchandise in accordance with the instructions and requirements of the customer, company policy, and the law by supervising and coordinating worker activities. 

Principle Duties and End Results

1. Manage complete order fulfillment cycle to meet customer requirements, including: receiving, put-away, inventory management, picking & packing, value-added services, staging and shipping.
2. Advises employees on items received, stored, and shipped; and use of equipment in handling, storing, maintaining, and shipping stock.
3. Prioritizes and assigns work schedules, and expedites workflow and oversees established priorities and procedures, revises daily schedules as priorities change.
4. Manage labor requirements based on forecast of workload, account requirements, and company budget.
5. Oversees the organization of all labels and wave by ship date.
6. Ensures that all merchandise orders are picked according to the retail customer’s instructions.
7. Responsible for bulk orders so they are pulled correctly and staged for shipping efficiently.
8. Oversees order setup, picking from bulk and open stock, and checking of orders.
9. Manages the packing of orders and palletizing of packed freight.
10. Tracks daily productivity and is responsible for meeting established productivity goals. Prepares and produces other reports as needed.
11. Examines work for exactness, neatness, and conformance to policies to ensure compliance with established procedures.
12. Accountable for accuracy of fulfillment to minimize or eliminate chargeback liability.
13. Assists employees with daily activities.
14. Communicates job expectations, and processes and coordinates routine procedures.
15. Participates in staff meetings and conducts team meetings and regular safety meetings.
16. Assists Warehouse Operations Manager with training, coaching, and discipline of personnel.
17. Receives general employee inquiries for management to address.
18. Trains on new rules and regulations on safety and is responsible for passing the knowledge to all the associates in the warehouse.
19. Manages, develops, trains, coaches, motivates, and disciplines employees.
20. Ensure safe work environment and equipment operation in compliance with OSHA.

Qualifications

Requirements:

• Proven track record of successful multi-client warehouse management, including large customers with multi-year service agreements.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or one to five years related experience and/or training; or equivalent combination of education and experience.
• Bilingual – English/Spanish
• Knowledge of Warehouse Management Systems such as PKMS.
• Able to work cooperatively in a team environment, including interface with customer representatives.
• Proficient organizational and planning skills.
• Exceptional verbal, written, and interpersonal communication skills.
• Experience in labor planning and personnel development.

www.whiplash.com

Salary : $66 - $0