What are the responsibilities and job description for the Parts Director position at White Plains Volkswagen?
A growing automotive group with multiple dealership locations throughout the tri-state area needs a Parts Director to provide high-level support to the Parts Manager throughout its locations with the objective of returning a satisfactory profit on dealer capital invested in parts inventory. The Parts Director travels to the dealerships to support the Parts team in accomplishing objectives using proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising.
Essential Duties
- Forecasts goals and objectives for the department and strives to meet them.
- Frequent travel to all locations to provide guidance and direction to all Parts Department management staff
- Hires, trains, motivates, counsels, and monitors the performance of all Parts Department staff.
- Prepares and administers an annual operating budget for the parts department.
- Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
- Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
- Establishes individual parts inventory levels and balances them for maximum turnover.
- Monitors and adjusts inventory to minimize obsolescence.
- Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
- Supervises stock order procedures.
- Sets and enforces a policy on the special ordering of parts.
- Analyzes sales, expenses, and inventory monthly to maintain profit goals.
- Develops and administers an aggressive wholesale parts program to produce a profit.
- Ensures that the same high-quality service provided to outside customers is also provided to internal dealership customers.
- Works with the service and body shop managers to ensure a timely turnaround of parts needed for internal jobs.
- Attends managers’ meetings.
- Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
- Monitors parts department employees' payroll records.
- Coordinates a prompt, efficient, and timely flow of paperwork.
- Directs shipping and receiving efforts to ensure timely processing.
- Develops and utilizes a lost sales tracking report.
- Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
- Takes advantage of all manufacturers' inventory co-op advertising.
- Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
- Handles customer complaints immediately and according to the dealership's guidelines.
- Ensures that all dealership purchases are properly accounted for before payment is made.
- Assists in the collection of past-due accounts.
- Supervises custodians to ensure that the work area is kept clean.
- Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.
- Other duties as assigned.
Essential Requirements:
- CDK experience mandatory
- Must be willing to travel daily
- Broad experience and understanding of dealer parts operations
- Experience in dealership franchise operations
- Excellent customer service, organizational, and negotiation skills
- Experience developing and managing third-party vendor relationships
- Goal-oriented and enthusiastic presence in a team environment
- Strong written and communication skills
- Valid driver’s license is required as well as a clean driving record
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