What are the responsibilities and job description for the Senior Desktop Support Technician position at Whiztek Corp?
Job Description
Job Summary:
Seeking an experienced senior-level desktop support technician with enterprise expertise in the physical and remote supporting and troubleshooting of desktop applications, including root cause analysis, trending, technical documentation, and evaluating and providing solutions within corporate standards. Experience with VMWare Workspace ONE, SCCM, operating system migrations with Windows 7(x32/x64)/10/11, application compatibility, virtualization, Microsoft Office 2016/2019/O365 including Outlook, Active Directory, Group Policy Objects (GPOs), and browsers (Edge, Chrome, Firefox). Understanding of broad infrastructure technology concepts around software, hardware, networking, applications, end-user interfaces, virtualization, and business continuity.
Key Duties:
Liaise between Endpoint Engineering and provide technical support to end users and Technical Support teams (Service Desk, Field Services teams, Exec Support).
Provide technical support for escalated issues reported during the SCCM to Workspace ONE migration (BETA and Prod).
Track all escalations and provide reporting to indicate the types of issues being escalated and scope for each.
Provide reporting via SharePoint, PowerBI, Spotfire, or another similar tool.
Create documentation on how to troubleshoot and resolve technical issues.
Work closely with Endpoint Engineering teams with migrating applications and profile solutions from SCCM to Workspace ONE.
Knowledge/Skills – Required:
VMWare Workspace ONE
Endpoint Configuration Manager (SCCM)
Active Directory
Group Policy
Windows 10, Windows 11
Browsers (Edge, Chrome, Firefox)
Communication Skills- The ability to communicate verbally and in writing with all levels of employees and management, capable of successful formal and informal communication at the appropriate level.
Teamwork - Works well in a collaborative setting, acting as a positive team member by contributing to discussions, developing, and maintaining both formal and informal relationships enterprise-wide, defines success in terms of the entire team through mentoring and knowledge transfer.
Technical Expertise - Demonstrates a commitment to increasing knowledge and skills in providing architecture, engineering and operations direction and support of end user device management in a large enterprise, keeping up to date on technical developments and industry practices.
Demonstrated success in managing complex technical projects that require innovative solutions
Demonstrated success in delivering results on complex technical challenges including strong investigative and problem-solving skills
