Front Desk Manager

WhyHotel is a venture-backed startup on a mission to change the future of hospitality and home. With properties in five cities (and many more coming!) we operate a platform that allows buildings to blur the line between hotels and apartments.  Our platform is an all-in-one solution which includes property operations, customer acquisitions, and the tech stack to operate with more flexibility than any other company in the market. Our tech-enabled buildings create a one-of-a-kind guest experience and tremendous value in the underlying real estate.  Whether a guest or resident is with us for three days or three years, these are more than just spaces to spend the night—they are a place to call home. Our property team members focus on bringing our business to life at each of our buildings with a focus on execution, and resident and guest experience. Our non-property team members focus on supporting property execution and the evolution of the other areas of the platform.  The non-property roles are remote-first with the option to work out of our DC or SF offices. We think in-person collaboration and bonding is extremely important, so our remote-first team members participate in quarterly in-person retreats with their teams at various locations across the U.S. As our Front Desk Manager, your job is to lead your team of Guest Experience Associates by example, creating a culture of high expectations, accountability, and an exceptional experience for each of our WhyHotel guests and residents throughout their journey with us. Simply put, your job is to manage your front desk team, deliver exceptional service, and delight our amazing customers.  If you don’t meet 100% of the above qualifications, we still encourage you to apply!  All your information will be kept confidential according to EEO guidelines. WhyHotel values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and welcome people of all different backgrounds, experiences, abilities and perspectives. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.