What are the responsibilities and job description for the Retail Grooming Technician position at Wilco?
Retail Grooming Technician
Job Purpose: To deliver on the mission of wilco by profitably providing superior customer service.
JOB SUMMARY: Answer phones, check-in/out pets, bathe pets, perform nail trims, train to groom pets, and delivers an excellent customer experience. Supports Lead Groomer/Groomers and complies to standards and procedures.
Location Job Responsibilities Include But Are Not Limited To The Following:
- Performs roles and responsibilities of Receptionist/Bather/Groomer in training
- Greet customers and pets
- Communicates regularly with Lead, Store Manager, and grooming team on all aspects of grooming business.
- Answer phones, schedule appointments, check-in/out pets, return voice mail messages, input and validate the information in the computer
- Brush, bathe pets, groom pets
- Follows the daily task list - clean front desk, groom shop, bathing area, self-serve, folding towels, and assist with self-serve bathing
- Follows all safety protocols
- Supports and assists Grooming Staff
Other Responsibilities Include but Are Not Limited to The Following:
- Attend regular and special meetings as requested.
- Participates in training events – hands-on, remote, online, etc.
- Perform excellent customer service.
- Assist with walk-in and scheduled nail trims, baths, and grooming services
Special Skills/Training
- Ability to interact effectively with customers and co-workers.
- Ability to efficiently handle all pets being groomed in a safe and humane manner.
- Ability to communicate effectively verbally and in writing
- Ability to operate computer and other automated office machines.
EXPERIENCE/EDUCATION
- High School diploma or equivalent
- Pet/Animal handling experience or willingness to learn
Physical Requirements
- Regular standing, lifting, bending, and kneeling.
- Regular tool and safety equipment usage
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