What are the responsibilities and job description for the Automotive Service Advisor position at Wilks Commercial Tire?
Service Counter Advisor
As a Service Advisor, you will gain hands-on experience in one of Wilks Auto Service centers by making meaningful connections while delivering outstanding service. You will also become familiar with quality, sales, and profitability and how to be successful in a team- environment while advising customers on repairs and preventative service maintenance on their vehicles.
Responsibilities will include, but not be limited to:
- Help drive and reach sales goals through guest interactions including tire and service sales
- Build guest relationships and ensure guest satisfaction through understanding their needs
- Understand and be able to describe all warranties, advertising, and promotion of products and services
- Take responsibility for guest interactions from initial experience through completed service, including checking in, scheduling appointment, accurately estimating time requirements, and checking out.
- Make recommendations to guests based on manufacturing recommendations
- Promote self-development by utilizing Company provided training tools
- Maintain a clean and safe work and guest area
- Perform a variety of manual tasks for extended periods of time, which may include light lifting, including consumer tires and wheels, standing, bending, and squatting.
Basic Qualifications:
- Prior guest service experience
- Valid driver's license
- Must be at least 18 years of age
- Candidates must be legally authorized to work in the U.S. without company sponsorship now or in the future
Preferred Qualifications:
- High School Diploma or GED
- Previous Automotive Guest Service experience
- Previous Tire or Parts Sales experience
Position Criteria:
- Strong work ethic; independently motivated to produce results with limited influence from others
- Hard worker, someone who works diligently to get tasks done and demonstrates personal characteristics, such as responsibility, dependability, conscientiousness, communication, and teamwork
- Ability to review, analyze, and interpret information, identify problems, and make decisions
- Ability to read, understand, and follow procedures and guidelines
- Store hours are only open during the week from 7am-5pm.
- Commitment to following established safety policies and procedures.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Day range:
- Monday to Friday
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
Work Location: In person
Salary : $15 - $18