What are the responsibilities and job description for the Service team leader position at William Hill PLC?
For our customers, William Hill is more than a betting shop. It’s a home from home. A place where you can meet friends, socialise, and enjoy the sport with a warm tea or coffee in hand.
As a Team Leader in one of our betting shops, you’ll play a vital role in helping us to maintain this atmosphere. In return, you’ll be rewarded with continuous training and development, great benefits, and opportunities to progress with our Career Pathways.
g., visual displays)Building relationships with our customers and providing an excellent customer serviceChampioning safer gambling at all timesOpening and closing the shop, with support from your team as requiredEnsuring your shop achieves targetsWorking patterns :
Our shops have a variety of opening times between the hours of 8am-10pm, Monday to SundayShifts are devised on a rota basis and are subject to change, they will include evening and weekend workingWhat do you need to be successful?
Aged 18 (it’s a legal requirement)Supervisory experience and great people skillsA positive, can-do attitude with a professional and dynamic approach to workStrong interpersonal and empathy skills with the ability to engage with customers from all walks of lifeWhat's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to our health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side : Compensation
We recognise high performance with incentives and, there’s the opportunity to earn a quarterly performance bonus too.Training and development
Our induction programme is best-in-class. What’s more, we’ll upskill you with external and on-the-job training throughout your time here.Career prospects.
If you want to progress even further (e.g., as a Cluster Operations Manager or into a Head Office role) there are opportunities to do that.Holiday entitlement :
You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.Pension plan :
We’ll match your pension contributions to 4%.Perks and discounts :
When you’re part of William Hill, you’ll enjoy great discounts in high street shops, cinemas and even holidays.Travel card :
Enjoy access to our heavily discounted Zone 1-6 Oyster card for convenient commuting.What happens next?
Once you’ve applied, our Talent Acquisition team will review your application. If you’re successful at this stage, we’ll email you with a link to complete an online assessment via HireVue.
After this stage, successful candidates will be invited for an interview.Who are we?With over 1,400 shops across the UK, we've been a permanent fixture on the UK high street since 1966 and our Retail team sit right at the heart of our high-street experience.
Our culture at William Hill is built on trust and a sense of belonging. We empower our teams to work in a way that is best for them, combining our individual strengths and celebrating our differences you’ll be a great fit if you have the drive and energy to achieve your career aspirations and go one better, for yourself and for William Hill.
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Last updated : 2024-04-07