Facilities Services Manager

Facilities Services ensures Willis Towers Watson has effective and efficient local support services, executed with a focus on managing costs, mitigating risk and supporting our brand.

Our colleagues are responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our Willis Towers Watson colleagues meet client demands and the overall objectives of the organization. We are responsible for the ongoing administration and execution of corporate policies and programs in partnership with business and corporate function leadership.

The Role

The Facilities Services Manager role is responsible for providing an integrated set of support programs and services to the Denver colleagues and contingent workers. The role is focused on enabling productivity, managing costs, mitigating risk, promoting our values, and supporting our brand. Programs and services include but are not limited to work environment, maintenance, reception, on-site meeting support and food services, security, print, post, office equipment, safety, and business continuity.

As a Facilities Services Manager at Willis Towers Watson, the candidate will be part of the office leadership team representing the Real Estate and Workplace Technology Solutions. The Facilities Services Manager has ultimate responsibility for implementing the Global Facilities Services Model within the Denver Willis Towers Watson office. The Facilities Services Manager is responsible for the day-to-day operations including hospitality, front of house, reception, conference room support, mail services, print production equipment, equipment maintenance agreements, first level equipment support, physical security, and office budgets. As a Facilities Services Manager it will be necessary to support multiple cross functional tasks with IT, HR, Security, Real Estate, Records Management, and Procurement .

Responsibilities include the implementation of health and safety office programs and protocols during and post COVID-19. 

Critical capabilities and skills for this role include:

• Effective change agent
• Intuitive and proactive nature
• Process oriented
• Ability to manage and prioritize multiple priorities
• Strong leader
• Strong technical skills and acumen

Performance Objectives

• Manage office support resources in the local office, while limiting office operating costs and mitigating risks
• Provide management of local office support team;  conduct team’s goal setting, performance management, and professional development
• Build strong relationships with office leadership and corporate function colleagues to identify local business requirements, provide operational expertise and guidance, and develop support solutions that ensure the beneficial and cost effective use of local, regional or global resources
• Work collaboratively with local leadership and corporate function colleagues to meet support requirements, streamline processes, and ensure compliance with company policies and standards (e.g. branding, etc.) in the local office
• Leverage financial and analytical skills, including the ability to contribute to the development of budgets, and review financial reports to effectively manage the Facilities Services function in the office
• Strive for service excellence and process improvement.  Work with the Facilities Services BDA Lead to tailor and implement service metrics consistent with global or regional standards. Share standards and metrics with local business leaders as required.  Champion initiatives that improve the firm’s profitability and service levels, ensuring the effective and appropriate implementation in the local office.
• Be fully knowledgeable of Willis Towers Watson policies and procedures; help ensure compliance by associates in the office through communication, education and local office protocols to promote the expected behaviors and practices.
• Implement the firm’s security and compliance standards, thereby reducing operational risks in the local office
• Advocate and role model Willis Towers Watson values

Requirements

• Minimum of 2-5 years’ experience in similar role
• High school diploma or equivalent is required
• College/University degree preferred
• Proficiency in the use of technology (e.g., MS Office)
• Customer service orientation; strong desire to deliver value-added support to external and internal clients, including executive level leadership
• Subject matter expertise in facilities management and office support operations within a multi-faceted professional services environment
• Highly skilled in managing interpersonal relationships with various constituents and a focus on business productivity
• Strong written and verbal communication skills used to effectively in business standard
• Demonstrated leadership skills with ability to coach, train and motivate colleagues at various levels
• Recognized as a positive change agent in response to changing business dynamics and support requirements
• Proven analytical, organizational, and project management skills
• Success in the development and implementation of office support processes, procedures and guidelines that drive efficiency and service excellence
• Effective influencing skills and ability to impact key stakeholders and satisfactory issue resolutions
• Some travel may be required for meetings, team initiatives or other project-related activities

Compensation and Benefits

Compensation and benefits information for this position is being included in accordance with requirements of the Colorado Equal Pay for Equal Work Act. Please note that the salary range listed relate specifically to roles located in Colorado and that salary ranges for similar positions located in other Willis Towers Watson locations may vary. In addition, salaries may vary for different individuals in the same role based on several factors, including but not limited to individual competencies, education/professional certifications, experience and performance in the role.   

Compensation

The salary compensation range being offered for this role is $65,000, to $72,000. This role is also eligible for an annual short-term incentive bonus.

Company Benefits 

Willis Towers Watson provides a competitive benefit package which includes the following (eligibility requirements apply):

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid holidays, annual Paid Time Off (includes paid state /local paid leave where required), Short-term Disability, Long-term Disability, Other leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption leave)

Retirement Benefits: Contributory pension plan and Savings Plan (401k).  Certain senior level roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.  

Willis Towers Watson may be subject to mandatory employment-related COVID-19 vaccination requirements.  Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation.  If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available.

EEO, including disability/vets