What are the responsibilities and job description for the Surgery Scheduler- Wilmington- Surgery position at Wilmington Health PLLC?
About Wilmington Health
Since 1971, Wilmington Health has been committed to the care and health of our community in Wilmington as well as all of Southeastern North Carolina. Wilmington Health is structured as a multi-specialty medical practice with primary care providers integrated into the system. In this way, Wilmington Health is able to provide a comprehensive and coordinated approach to the care of all our patients. Wilmington Health is committed to using collaborative, evidence-based medicine in providing the highest quality of care to the patients we serve.
Essential Duties/Responsibilities:
- Schedule surgeries at New Hanover Regional Medical Center for all providers for all off-site procedures
- Verify benefits for patients once scheduled for a procedure at NHRMC or SurgCare ONLY
- Obtain Prior Authorizations for procedures scheduled at NHRMC or SurgCare ONLY; all in house procedures are still to be sent to and handled by Wilmington Health Managed Care department
- Obtain Prior Authorizations for VLA procedures
- Review benefit information with the patients
- Calculate and collect payments for upcoming procedures done at NHRMC or SurgCare ONLY
- Set up appropriate payment plans for patient according to Wilmington Health’s policy as well as surgery department provider preferences
- Obtain all authorizations for VA patients including radiology, referrals and surgeries
- Serve as Davita Dialysis Coordinator for the department which entails:
- Scheduling dialysis patient appointments
- Serve as central contact for the department between 13 Davita locations and our clinical staff
Other Duties:
- As assigned by manager
QUALIFICATIONS
Required:
- High School diploma or equivalency
- Full COVID 19 vaccination is required as a condition of employment for all position with Wilmington Health. Documentation is required prior to orientation.
Preferred:
- Experience with insurance benefits, authorizations and managed care
Wilmington Health is an Equal Opportunity Employer committed to providing equal opportunities to all applicants and employees. We are committed to treating everyone equally and with respect regardless of race, age, sex, religion, national origin, citizenship, marital status, veteran’s status, sexual preference, disability, genetic information or any other class protected under state or federal law.
ADA Physical Demands:
Rarely (Less than .5 hrs/day) Occasionally (0.6 – 2.5 hrs/day) Frequently (2.6 – 5.5 hrs/day) Continuously (5.6 – 8.0 hrs/day) Position Dependent (prn)
Physical Demand
Required?
Frequency
Standing
Position Dependent
Sitting
Continuously
Walking
Position Dependent
Kneeling/Crouching
Rarely
Lifting
Rarely
Surgery Scheduler Competencies
General
- Customer Service
- Professionalism/Integrity/Responsibility
- Teamwork/Process Focus
- Dependability/Punctuality
- Interpersonal Relationships/Communication
- Judgment/Decision Making/Problem Solving
- Quality/Quantity
- Initiative
- Safety/Housekeeping
- Organizational Skills/Time Management
