OVERNIGHT - Customer Service Representative

Customer Service Representative Job Description

Reports to: Customer Service Representative Manager

Hours: Full Time/Part Time

Position Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

• We are open to Full Time or Part time for this position.
• Must be willing to work 2pm-10pm for the first 90 days of for training purposes & move to Overnight shift after.

Essential Functions:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Position Qualifications

• Attention to detail - Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time.
• Follows procedures - Accurately and carefully follows established procedures for completing work tasks.
• Ensures high - quality output - Vigilantly watches over job processes, tasks, and work products to ensure freedom from errors, omissions, or defects.
• Takes action - Initiates action to correct quality problems or notifies others of quality issues as appropriate.

Interpersonal Relations:

Exhibits acceptable standards of professional conduct. Listens carefully. Develops and maintains positive working relationships with all team members.

• Diplomacy - Extends consideration to co-workers and clients at all levels.
• Maintains confidences - Handles confidential information without breaking trust or confidences. Is seen as a trusted and discrete team member.
• Respect and professionalism - Demonstrates clear, professional, and respectful communications in all interactions, consistent with an inclusive work environment. Treats others with dignity and respect.
• Conflict management - Resolves conflict effectively and respectfully.
• Time Management - Effectively manages one's time and resources to ensure that work is completed efficiently.
• Prioritizes - Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
• Makes preparations - Ensures that required equipment and/or materials are in appropriate locations so that own and others' work can be done effectively.
• Schedules - Effectively allocates own time to complete work
• Leverages resources - Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
• Stays focused - Uses time effectively

Skills & Abilities:

• Education: High school diploma or equivalent.
• Experience: Customer Service or equivalent experience required.
• Computer Skills: Impromed, Microsoft Office, and Microsoft Outlook.
• Ability to perform light lifting (up to 50 pounds) and repetitious physical activity.
• Prolonged periods sitting at a desk and working on a computer.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Night shift
• Overnight shift

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person

Application Question(s):

• Are you able to work 2pm-10pm for the first 90 days and then 11pm-7am after?
• Have you ever been convicted of a Felony?

A "yes” answer does not automatically disqualify you from employment since the nature of the offense, date, and the job for which you are applying will be considered.

• Do you have a valid Driver's License? and/or Reliable transportation?
• Do you have anyone who currently works here?

Work Location: In person

Salary : $14