Manager

DUTIES AND RESPONSIBILITES:

• Experience with bargaining units preferred.
• Should have professionals computer skills; Microsoft Office including Agilis program knowledge preferred.
• Should have proper phone etiquette, strong people and communication skills.
• Should have mathematical, analytical and reasoning ability.
• Should read, write, speak and understand English.
• Five or more years of supervisory experience.
• Ability to deal with difficult situations.

ESSENTIAL JOB FUNCTIONS:

• Knowledge of room availability always for future and present dates.
• Up selling of rooms by selling rooms at rack rate and offering fewer discounted rates and by selling suites when filling hotel.
• Maximizing occupancy by utilizing yield management.
• Ensure training programs for all areas are up to date and relevant.
• Ensure job descriptions for each team member classification are updated.
• Control payroll costs, ensuring sufficient coverage at any given time.
• Ensure the department is properly equipped with stationery etc. and that costs are kept to a minimum.
• To attend and hold departmental staff and individual meetings.
• Regularly check appearance and uniforms of the staff.
• Check that the attitude is always exceptional.
• Ensure service is always of the highest degree.
• Always be on the lookout for new ideas, study and standardize procedures to improve efficiency of Team Members.
• Ensure that operating equipment is always in perfect working condition.
• Handle any problems and guest complaints when necessary.
• Be constantly aware of the different rates and those of competitor hotels.
• Be aware of special promotions within the hotel.
• Ensure close communication with other departments in the hotel.
• Create an atmosphere of high morale and a happy working relationship among Team Members.
• Administer to all Team Members the company policies and procedures pertaining to hotel regulations and standards.
• Check guest fax machine and ensure proper procedures for operating this machine is carried out.
• Check e-mail correspondence and ensure procedures for handling inquires and requests are handled in a timely manner.
• Control the suites to prevent overbooking and ensuring casino guest availability.
• Assist Team Members in registering and setting of guest accounts and prepare reports as requested by management.
• Ensure the productivity and efficiency of Reception Desk, and Concierge services by constantly overseeing work done.
• Ensure that Team Members are always aware of room availability.
• Checking that the literature at the Reception Desk and Guest Service Desk is always up to date.
• Ensuring that workspace and office are always clean and tidy.
• Maintain weekly attendance sheets and approves payroll and over-time.
• Maintains harmony among Team Members and resolves grievances.
• Performs other duties as assigned.

REQUIREMENTS:

• Minimum five-year experience in a high-volume hotel environment, preferably with a casino.
• Ability to read, write and speak English clearly.
• Bachelor’s degree preferred with emphasis in hospitality or business management.
• Must be able to lift 40lbs.
• Must be 18 at time of hire.
• Must be able to prove their US work authorization during the employment verification process.
• Must be able to pass a background investigation.
• Must be able to pass a pre-employment Drug Test.
• Must have a valid Driver’s License
• Must be able to obtain and keep a Gaming License.

EMPLOYEE BENEFITS:

• Health Insurance: Employee is eligible to apply within 60 days of initial hire.
• Delta Dental and VSP Vision Insurances: Employee is eligible to apply within 60 days of initial hire.
• Retirement plan with a 4% match, must complete 90-day probation period.
• Vol Life Insurance, employee is eligible to apply for additional coverage 31 days of initial hire.
• Employer Paid Basic Life Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability