What are the responsibilities and job description for the Customer Service Tech I/II position at Windstream?
“Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.”
Essential Job Functions:
- Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
- Climb telephone poles and use ladders to provide service
- Interpret work drawings and instructions, including paperwork
- Work with other communication groups to provide service as needed
- Sell and promote Windstream products and services
- Ability to work scheduled tour, overtime, callouts, and standby as needed
- Train new employees on daily job functions
- Operate hand held computer for retrieving and clearing job tasks
- Other duties as assigned
- Ability to lift and control a 28' ladder, weight 70lbs., plus 6lb. levelizer
- Ability to distinguish colors in a cable
- Good to excellent communication skills
- Good to excellent mechanical ability
- Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
- Ability to use test equipment
- Good to excellent computer skills preferred
- Must be neat in appearance
- Ability to work in confined spaces; manholes
- Ability to write legibly, to prepare neat and accurate records
- Ability to attend training, local and out-of-state
Minimum Requirements:
Associate Degree in a technical discipline and 3-4 years technical/telephony experience with 2 years directly related to the job; or 5 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience.
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- Identify Theft, Legal, Auto & Home and Pet Insurance
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Windstream Holdings, Inc., is a leading provider of advance network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.
#LI-AH2
EEO Statement: Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.
