Cashier

Cashier

Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries, and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience. We are the “Wing Experts!”

As a Cashier at Wingstop, you are responsible for delivering fast, friendly, and excellent customer service during the order taking process, whether by phone or in person. He/she will have to be quick and efficient in communicating with team members in both the front of house and back of house to make sure our guests are satisfied and have received their orders on time.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Wingstop.
• Greet all guests in a friendly and welcoming manner whether by phone or in person.
• Place orders for guests in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Be knowledgeable on menu offerings, sauce descriptions and promotions to better assist guests in making order recommendations and answering questions.
• Monitor that all orders are ready within quoted guest order readiness times.
• Verify the accuracy and presentation of all guest orders before delivery to guests to ensure the highest level of guest satisfaction.
• Strong cash handling skills to accurately process cash, credit card and gift card transactions and balance of register at end of shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked; including restrooms. Restocking products during periods of downtime or as directed.
• Practice safe food handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from guests and guide to the manager on duty if problem requires escalation.
• Leave guests with a long-lasting and positive impression of their WINGSTOP experience.

Minimum Qualifications:

• 6 months experience using a computer and register (POS) system.
• Food Handler Certification required.
• Strong cash handling skills.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include mornings, evenings, weekends, late nights and/or holidays

Required Knowledge, Skills and Abilities:

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• Cashier and restaurant experience a plus!

What We Offer You:

• Competitive Pay
• Free Meals
• Training
• Flexible Schedule
• Excellent Opportunities for Advancement

At Wingstop we are committed to providing a safe and welcoming workplace for all our team members during these unprecedented times and are taking extra measures. Our health policy ensures that team members can take the time they need to get well.

To ensure the safety and wellness of all our team members and guests we conduct daily wellness checks, complete routine sanitizing and disinfecting of hard surfaces and provide masks, gloves, and disinfecting supplies to our team members at no cost.