What are the responsibilities and job description for the General Manager position at Wingstop?
PURPOSE OF THE ROLE:
The General Manager provides strategic and tactical leadership for their restaurant. This manager must
maintain operations and drive results in his/her restaurant, through people development, sales and profit
growth. The General Manager must hire, train and develop team members that share the Wingstop
mission to Serve the World Flavor. The General Manager must convey the Wingstop culture to his/her
crew and be a creative team player who is passionate about hard work, about having fun, and
demonstrating sincere dedication to the success of the brand.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
People Management: Responsible for staffing the restaurant timely and efficiently with carefully selected
team. Ensure the restaurant environment is safe at all times for both team members and guests; oversee
the correct facilitation of the orientation and onboarding process and ensure it is being executed properly;
write and implement or monitor shift leader development and performance plans; ensure performance
plans are written and executed as needed; make all final hire and separation decisions for restaurant and
ensure proper procedures are followed in regards to hiring, promotions and separations. Create team
member schedules to ensure proper staffing levels for expected sale volumes, while taking team member
availability, payroll and overtime costs into consideration; own the performance of the entire team; create
the culture in the restaurant through respect, recognition and reward.
Financial Management: Audit all facets of operations, deliver feedback and develop solutions to facilitate
improvements; have complete understanding of budget and cost trends that impact operations; create a
business plan; perform financial analysis; control cash, property, product and equipment; builds sales,
control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive
business metrics
Operations Management: Maintain operational standards and requirements in the restaurant; identify
and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop’s
company standards; ensure communication is passed across organization from the District Manager to
every team member in the restaurant. Use Company provided tools to coach, mentor and develop team
members to ensure a high performing restaurant team; leverage the support of the Restaurant Support
Center; ensure all risk management issues are in compliance with company standards
ADDITIONAL REQUIREMENTS:
Minimum of High School Diploma or GED required, some College preferred
Must be 18 years of age or older
Proficient in Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
QUALIFICATIONS:
Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
Proficiency in analyzing profit and loss statements and overall financial performance of restaurant
Demonstrated ability in recruiting and selecting team members
Knowledge of Labor Laws
Strong written and verbal communication skills
Initiative and assertiveness
Strong interpersonal skills and conflict resolution skills
Strong leadership skills and ability to manage, train, develop and motivate a diverse crew that is
highly engaged
Passionate about hospitality and serving the guest
Ability/flexibility to work 50 – 60 hours per week including mornings, evenings, weekends and/or
holidays
Ability to problem solve
Ability to accept feedback and willingness to improve
Ability to set goals, create action plans, and implement those plans
Ability to measure performance, subjectively and objectively
Cultivate attractive culture within the restaurant
Ambassador and representative of the culture of the brand and the mission to Serve the World of Flavor
