What are the responsibilities and job description for the Wingstop Cashier/Customer Specialist position at Wingstop?
Job Description
WINGSTOP CREW: Cashier Customer Service Specialist Position
SPREAD YOUR WINGS WITH WINGSTOP!
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
ROLE
The Customer Service Specialist has the greatest perceived responsibility – direct guest contact. They spend more time interacting with guests than any other position. Greeting guests when they arrive, answering the phone, taking accurate orders, and delivering completed orders to the guest – all with a great attitude and a smile!
PRINCIPAL RESPONSIBILITIES
- Ensure that safe handling procedures are followed at all times.
- Ensure that each guest has a positive, long lasting impression of the Wingstop experience.
- Up-to-date knowledge of all product and procedural changes.
- Open and/or close the Restaurant.
- Assist all other positions when necessary.
PRIMARY DUTIES
- Lead Guest Contact
- Greet all guests.
- Handle all orders and inquires.
- Properly ring in all sales through the POS/register system.
- Ask for add-on sales.
- Collect payment.
- Verify age of all guests requesting beer or wine, and fill beverage orders.
- Resolve low level customer issues with efficiency and a good attitude.
- Ensure the quality of the food, service and facilities.
- Keep the Fountain Dispenser counter clean and stocked.
- Clean the tables, chairs, doors, windows and dining room floor.
- Maintain front trash can; clean exterior and empty trash cans.
Maintain bathrooms; clean and stock.
Job Type: Full-time
Salary: $12.00 to $13.00/hour
Job Types: Full-time, Part-time
Pay: $12.00 - $13.00 per hour
Benefits:
- Employee discount
Physical Setting:
- Fast casual restaurant
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
COVID-19 considerations:
All employees wear masks during work, and we keep the store stocked with sanitizer. We encourage frequent hand washing as well.
Experience:
- Cashier/Customer Service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Work Location: One location