What are the responsibilities and job description for the Customer Service - Account Manager position at Winona Foods?
Job Details:
- Full-time
- 1st shift (Monday – Friday, 8:00am-5:00pm)
- Department: Customer Service Team
- Job Location: Green Bay, WI
Summary:
Under the direction of the Customer Service Manager, the Customer Service Account Manager is the liaison between Winona Foods departments (i.e. sales, QA, accounting, warehouse, production, scheduling) team and the customer base.
Job Duties:
The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Process product orders and order changes
- Process samples
- Process customer returns/refusals/complaints
- Continually communicate with other departments regarding process improvements or other issues that arise
- Interpret and implement proper customer pricing to ensure accurate invoicing
- Serve as a back-up for other Account Managers
- All other duties as assigned
Qualifications:
- Associate Degree in related field preferred
- Minimum of three years’ experience in a related customer service or account manager field
- Exceptional customer service skills
- Ability to multitask
- Ability to write standard documentation and effectively present information to other employees in the organization
- Ability to manage problems involving several concrete variables in standardized situations
Conditions of Employment:
Candidates subject to a pre-employment background check and drug screen (excluding marijuana).
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