Warrior Hub Transcript Coordinator

Responsibilities:1. Transfer/Transcript Coordination for Matriculated Students and SIS Records Updates: This position will act as the lead coordinator for the evaluation of transfer credits for matriculated students in DARS/uAchieve. The position will receive all requests from current students to have transfer work evaluated. The incumbent will work within DARS/uAchieve to encode and update transfer courses in a student’s record. Review transfer GPA between uAchieve and student record and resolve any issues if discrepancy. The incumbent will act independently to communicate with advisors, department chairs, and college deans to discuss possible solutions to issues in a student’s record or regarding articulation. This position must audit transcripts for data conversion errors, course registration errors, transcript suspension and appeal notes. The incumbent collaborates with academic and non-academic departments to ensure the system reflects courses accurately on the academic transcript. This position works with the business office to provide and reconcile reports for fund balances associated with transcripts.This position serves as a university expert for academic and co-curricular transcript requests. The incumbent will coordinate directly with our internal and external transcript business partner to coordinate updates within the system.2. Transfer evaluation for prospective/applicant/new students:This position will work collaboratively with Admissions and the Transfer Evaluation Team to process transfer credits for prospective students, applicants, and new incoming students in DARS/uAchieve. The position is included in the transfer workflow to process transfer evaluations prospects, applicants, and new incoming students. The incumbent will work within DARS/uAchieve to encode and update transfer courses in a student’s record. Review transfer GPA between uAchieve and student record and resolve any issues if discrepancy. This position must audit transcripts for data conversion errors, course registration errors, transcript suspension and appeal notes. This includes AP and CLEP Test Score evaluation.3. Warrior Hub Enrollment Services: Intake, review, and process various customer inquiries and workflows across departments represented within Warrior Hub Enrollment Services area to completion including collaborating with other areas and escalating instances as appropriate. Make independent judgment decisions for students, faculty, staff, and campus based on their expertise in the areas of registration, course scheduling, events scheduling, appeals, basic Financial Aid counseling, FERPA, enrollment verifications, student hiring paperwork and course substitutions. Resolve complicated records and registration, financial aid, and other enrollment service inquiry requiring professional judgment and decision-making. Collaborate with Warrior Hub staff members to accomplish shared workloads during peak times. (e.g., Registrations, Commencement, co-curricular transcript approvals, consortium credit evaluation, transfer transcripts etc.) Overseeing student processes which relate to Declaration of Major/Minor, Advisor updates, Grad App Tracking, etc.4. Operational Record Curator: The person in this position is the operational curator of all hardcopy WSU student academic records and is responsible for their security, care, maintenance, coding, cataloging and indexing. This position controls access to the Student Record File room and ensures non-Registrar's Office personnel have an escort when using the file room. WSU has 400,000 individual student records and nearly 4 million documents dating back to 1859.Responsibility for these records is crucial not only for their operational purposes but for their historical importance, as well. This position coordinates and maintains the processes for all WSU student name changes in the ISRS database. It also manages communications necessary for WSU's compliance with 'Data Privacy' requests for students who do not wish their public directory information released to third parties.5. Perform other duties as assigned: Ensure the smooth functioning of the department and maintain the reputation of the institution as the educational solution of choice. Employee will pursue professional development by attending appropriate training and related professional memberships and conferences.