Customer Service Representative

Job Title : Customer Service Rep

Location : Cassopolis, MI (Kalamazoo area)

Job Type : Direct Hire

Keys:

• Must have 2-3 years of working in an office environment
• Must have EXCELLENT communication skills
• Excellent Microsoft Outlook experience
• Ability to communicate effectively through email
• ERP experience required (SAP is a plus but not required)
• Experience supporting sales and supply chain teams
• Customer service experience

Interact with customers to provide and process information in response to inquiries, concerns, order placement and requests about products.

Responsible for acting as a liaison between external customers and internal customers.

Responsibilities:

• Direct contact with customers by telephone, electronically and face to face

• Respond promptly to customer inquiries

• Work internally to facilitate customer’s request

• Handle and resolve customer complaints

• Monitor order management system to ensure all orders are processed as quickly and effectively as possible

• Work with various departments to ensure product is available to ship on time to the customer’s request

• Provide pricing and delivery information as needed

• Set up new customer accounts in ERP system

• Process orders, forms, applications and requests

• Organize workflow to meet customer timeframe

• Maintain customer database in ERP system

• Answer phones and respond to customer requests via phone, email, and fax in a timely manner

• Follow polices and standard operating procedures

• Other duties as assigned

Knowledge and Skills Required:

• Project a professional company image

• Time management

• Computer proficiency

• Adequate knowledge of business and management principles (budgeting, strategic planning, resource allocation, human resources)

• Attentiveness to detail

• Strong verbal and clear written communication skills

• Ability to multitask and prioritize tasks

• Independent decision making

• Problem solving and analysis

• Ability to handle sensitive information and maintain confidentiality

• Exude confidence and be fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day

Minimum Educational Qualifications:

• Basic reading, writing, and arithmetic skills required (normally acquired through a high school diploma or equivalent)

Minimum Previous Experience:

• 1 - 3 years of office experience

• Microsoft applications and ERP system

Job Types: Full-time, Contract

Pay: $17.00 - $19.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Kalamazoo, MI: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Work Remotely:

• No