What are the responsibilities and job description for the Customer Service position at Wintegrity?
** Pay is commensurate with experience, education, and languages spoken (bilingual – Spanish).
Call Center/Customer Service Rep:
No two days will ever be the same, but a typical day will most likely include a baseline of the following;
Be the friendly first point of contact for clients, getting their questions answered and issues quickly resolved.
Answer a high volume of inbound telephone calls, through a routed system.
Handle sensitive material in a confidential manner, always protecting the confidentiality of clients as defined by HIPAA.
Demonstrate respect and regard for the dignity of all visitors / clients and fellow employees to ensure a professional, responsible, and courteous environment.
Represent the organization, in a positive manner, in its relationships with other agencies, organizations, and groups in the community.
Contribute ideas and feedback to help make the client experience better.
Foster positive working relationships and work effectively as part of the team.
You are excited to come work here and show off these skills;
Multitasking in a high-volume, fast-paced environment.
Go-with-the-flow can-do approach.
Ability to stay cool under pressure & tight deadlines.
Display sound judgment in ambiguous conditions.
Use deductive reasoning to efficiently manage client and company needs.
Verbal de-escalation and conflict resolution.
Excellent attention to detail.
Microsoft Word, Outlook / Webmail, Excel, IP Phone Systems, and Clinical Systems / Databases.
If you have experience in a medical call-center this will be very helpful in being successful in this role.
Job Type: Full-time
Salary: $16.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Mesa, AZ 85201: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location
Speak with the employer
91 (904) 775-4299