What are the responsibilities and job description for the Project Manager position at Wipro?
The Service Delivery Project Manager will act as the Single Point of Contact for the and Customer regarding all facets of the service delivery and order fulfillment phase, and, at times, may be involved in some pre-order planning. The PM will be responsible to facilitate and manage the overall order fulfillment process; from order entry to service installation to ensure an efficient, effective service delivery experience for the customer and Sales team. The SDPM is capable of handling multiple, concurrent, complex service orders, and coordinated customer infrastructure deployments.
DUTIES AND RESPONSIBILITIES
1. General Requirements
a. Customer-Centric Approach to Order Fulfillment
b. Communication and Presentation Skills
c. Organization Skills
d. Collaboration skills
2. Technical Skills
a. Ability to analyze obstacles to customer requirements and propose/consider/persuade alternate solutions or methods of implementation.
b. Validate service order information to ensure accuracy and continuity with product model. Ensures applicable revisions are within scope of project and do not impact customer commitment.
c. Ability to comprehend customer requirements and propose solutions based on product model and supported technologies.
d. Participates in special projects and performs other duties as assigned.
3. Interpersonal Skills
a. Ability to build and maintain solid working relationships with stakeholders
b. Strong persuasive and communication skills
c. Effectively communicate relevant project information to superiors.
d. React to customers’ needs
e. Consistently meet or exceed customers’ expectations
f. Understand how to communicate difficult/sensitive information tactfully.
g. Demonstrate high level of commitment to customers’ success
h. Respond to changes in customer expectations; monitors and uses customer feedback
i. Ability to deal with a wide range of concurrent issues while remaining focused on delivery
j. Ability to adapt behavior to fit into the culture of a particular organization
k. Strong minded, will strive to achieve goals in a professional manner
l. The will and commitment to win over all obstacles. The personal motivation to succeed.
m. Must speak and understand English and various dialects.
4. Project Management
a. Manage all day-to-day operational aspects of project and scope.
b. Single Point of Contact regarding all facets of service delivery
c. Resolve and/or escalate issues in a timely fashion or Anticipate before the issue impacts project schedule and/or scope
d. Ensure all required equipment, construction, permits, vendors, and customer readiness is in place to ensure a successful service implementation.
e. Ability to orientate and adapt to the client environment and to make the service delivery meet the business objectives.
QUALIFICATIONS
· Minimum of 1 year of project management experience preferred but not required.
· Knowledge of telecommunication services and order management a plus but not required.
· Excellent Time Management Skills.
· Must be familiar with Microsoft Office Suite.
· Strong work ethic and willing to do what is needed to complete the task.
Job Type: Contract
Pay: $38.00 - $45.00 per hour
Expected hours: 8 per week
Schedule:
- Monday to Friday
Location:
- Prestonsburg, KY 41653 (Required)
Work Location: Remote
Salary : $38 - $45
