What are the responsibilities and job description for the Freight Brokerage Account Manager position at WJW Associates?
Job Description
The Brokerage Account Manager position is expected to be handled with integrity, always supporting the overall mission of the WJW company and assisting in any needs of the company as directed or requested by management. The Brokerage Account Manager will be responsible for calling on and securing freight from their existing customers as well as new customers.
Job Duties:
To maintain integrity in all actions without exception as an employee of WJW
To work on creating greater revenue opportunities through account penetration of current WJW Accounts
To Secure new customers and enhance the overall profitability of WJW
To understand the rules and regulations of hours of service and how they affect the ability to service customer freight when speaking to potential outside carriers
To use the dispatch system effectively and to update it with information regarding all loads as check calls are made
To provide routing, guidance and assistance to outside carriers to ensure the smooth, efficient pickup and delivery of customer goods
To communicate with both customers and carriers twice daily for each load under dispatch
To meet financial targets of WJW on a weekly basis
To support sales efforts in pricing, emailing, customer service, etc.
To assist in load planning for terminal/company through interaction with sales/contract dispatch/management
To assist in contract operations and other needs of the company whenever required
To be proactive in assisting sales efforts to expand revenue for the company through targeted selection of potential customers, passing on sales leads to sales, making appropriate sales calls
To act in the best interest of WJW customers, WJW the company and the employees of WJW at all times
To always maintain professional communication with stakeholders of WJW
To communicate openly, honestly and effectively in both written and oral communication, and to provide feedback to management and sales when issues arise
As the company has grown it has expanded its offerings to include dedicated equipment, freight management services, intermodal, flat, van, reefer, and specialized services.
Company Description