What are the responsibilities and job description for the Customer Support Representative position at WK Solutions?
We are one of the most eminent consulting firms in the area. We surpass standard business consulting services and thrive on delivering the most memorable customer experience. Our quest to find remarkable individuals who want to embark on a career journey is at an all-time high. We’re not just looking to fill any old job opening; we are looking for a strategic partner to fill our Customer Support Representative role. We provide a unique environment for all of our Customer Support Representatives where you are challenged, you can utilize your talents to make a positive impression, and any ideas to improve the customer experience are encouraged.
We envision creating the most remarkable customer experiences from the moment we engage a customer and for decades following. Regardless, if you’ve never worked in customer service, you’ve undoubtedly been a customer. So, the most straightforward message is for our Customer Support Representative to serve customers the way they want to be served as a customer. Suppose you consider yourself a team player, solutions-driven, a strong communicator, and have a heart and mind for service. In that case, our Customer Support Representative is your next great career move!
As a Customer Support Representative, You will:
- Provide product and service information to customers by answering questions and offering assistance
- Offer tailored solutions to customers that exceed their needs by actively listening to their needs and concerns
- Obtain a comprehensive knowledge of our services, products, and sales promotions by attending company meetings and client webinars
- Outperform standards and expectations with a positive attitude, friendly demeanor, and rigorous determination
- Engage in continuous learning opportunities and meetings to drive sales margins and improve the customer experience
- Comply with company policies and guidelines when interacting with customers and inputting confidential customer information
- Initiate contact with customers, authorized third parties, and vendors to generate sales accounts
- Keep up-to-date records of customer interactions and sales transactions
Are you someone who has the following:
- Ability to be proactive and efficient with time management skills
- Ability to thrive under pressure, execute critiques with ease, and manage multiple tasks simultaneously
- Ability to use appropriate analysis, judgment, and logic when solving problems and making decisions
- Ability to negotiate effectively, close sales, and apply effective questioning and listening skills
- Ability to remain calm and respectful under pressure
Education/Experience We Are Looking For in a Customer Support Representative:
- High School Diploma or equivalent required
- 1-2 years of previous experience in customer service, customer support, sales, or client relations
Job Type: Full-time
Pay: $38,000.00 - $44,000.00 per year
Benefits:
- Professional development assistance
Shift:
- Day shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: One location
Salary : $38,000 - $44,000
