Shift Supervisor

Overview of Position:

Shift Supervisor is responsible for overseeing the entire shift and ensuring that all operation run smoothly &

efficiently in a Retail, Retail with Routes and Heritage store.

Principal Duties and Responsibilities:

• Overseeing the proper performance of all store activities
• Training employees and ensuring that employees are working efficiently and effectively
• Maintaining adequate staff in retail and production positions
• Performing retail tasks as needed
• Performing production tasks as needed, if applicable to store type
• Ensuring customers are being cared for properly
• Ensure Production Specialists understand production schedule for the day, if applicable to store type
• Accessing the store’s safe and getting change as necessary
• Ensure Krispy Kreme security & cash handling standards and procedures are met and enforced
• Locking doors and closing at night
• Conduct store tours
• Knowledgeable of Krispy Kreme history, product & current promotions
• Model exceptional customer service skills for employees
• Promote customer service oriented atmosphere in store
• Fill customer orders accurately and quickly, including products, condiments, and change
• Handle difficult customer situations professionally
• Maintain a pleasant and courteous demeanor
• Exhibit suggested selling behaviors such as: second dozens, up-selling other products, and up-selling in sizes
• Knowledge and ability to execute all store functions
• Answer telephone in a timely manner and utilize Krispy Kreme greeting procedures
• Manager’s food safety certification
• Other duties as assigned

Equipment Operation

• Operate the POS system per standards identified in the Krispy Kreme Retail Specialist Workbook
• Operate other retail equipment, e.g. coffee and soda machines, in the proper manner
• Operate drive-thru equipment (POS and headsets) so as to achieve an average drive-thru time of 30-45 seconds or less
• Operate processing equipment while adhering to the company product standards identified in the Krispy Kreme

Processing Specialist Workbook

• Ensure batteries are charged for drive-thru equipment
• Operation production equipment
• Valid driver’s license is required as required to drive delivery trucks

Safety and Sanitation

• Maintain a clean, neat uniform at all times and ensure employees are also adhering to uniform standards
• Handle products per procedures identified in the Sales Specialist Employee Training Manual
• Utilize proper cleaning techniques as identified in the Sales Specialist Employee Training Manual
• Comply with sanitation standards

Related Skills

• Complete a processing schedule as needed
• Must be able to perform all essential store functions

Leadership

• Act as a team player through the standards identified in the Krispy Kreme Training Workbooks
• Assist in training and development of Team Members
• Handle customer and employee complaints or concerns professionally
• Assist management with staff scheduling and team-building
• Supports Managers with training of new employees
• Model company standards and policies consistently
• Model exceptional customer service skills for employees
• Assist with execution of corporate initiatives (i.e. Marketing, HR policies and procedures)

Essential skills and Experience:

• High school diploma or equivalent , preferred
• Must be 18 years of age or older
• Must perform all related competencies  outlined in the Krispy Kreme Shift Management Training Workbook
• Strong leadership, organizational, and communication skills
• Experience working with people and history of dependability
• Must have flexibility to work any day or shift as needed
• Pass a pre-employment drug screen, criminal background check

Nonessential skills and Experience:

• Previous job stability preferred

Physical Demands and work environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity

• Carrying
• Lifting
• Writing
• Bending
• Walking
• Stooping
• Grasping
• Standing
• Twisting
• Mopping
• Walking
• Communicating with customers and co-workers
• Sweeping
• Packing donut boxes

Physical Requirements

• Lifting up to 75 pounds occasionally; and /or up to 25 pounds frequently, physically active
• Using hand-trucks to push/pull products, often on ramps

Visual Acuity Requirements

• Must be able to read and distinguish between products, product boxes, and labels

Working Conditions:

• The worker is subject to inside and outside environmental conditions.
• Un-air conditioned production areas may reach temperatures of 100 degrees for more than one hour.