Customer Service

WL Plastics
Elizabethtown, KY Full Time
POSTED ON 3/29/2023 CLOSED ON 5/31/2023

What are the responsibilities and job description for the Customer Service position at WL Plastics?

Customer Service Representative Job Description

BRIEF JOB DESCRIPTION:


BRIEF JOB DESCRIPTION:

  • The Customer Service Representative (CSR) is responsible for receiving, accepting, and processing. This position acts as a liaison between Sales, Production, Quality Assurance and Shipping departments to ensure that customer orders are accurate, adhere to quality standards and are delivered on-time. The CSR also provides inside sales service by verifying stock availability, advising production lead times and providing quotations to customers as required.
  • The CSR reports to the Customer Service Manager.

RESPONSIBILITIES MAY INCLUDE:

  • process customer inquiries about stock availability, lead times, order status, and product certifications
  • generate sales quotes as required
  • enter sales orders (verifying inventory on-hand, pipe to be produced, pricing, and production lead times)
  • schedule plant production to meet customer requirements and maximize plant efficiencies
  • up-date plant production schedule as orders are complete (or as they require changes)
  • notify customers when orders are produced
  • coordinate the supply of documentation as requested by customers
  • submit requests for Product Certifications to QA Department and forward to customers upon request
  • provide weekly inventory reports and production lead times to Sales Manager and Customer Service Manager
  • prepare inventory count sheets
  • supervise monthly inventory counts
  • assist in recounting inventory variances as required
  • input monthly inventory count into SAP
  • adjust SAP inventory as required (eg’s: to correct production entries, for steel reel returns, etc.)
  • promote a safe workplace and ensure Administration and Shipping Departments comply with all safety procedures and policies
  • review weekly A/R report and assist with A/R collections as required
  • other duties as required

JOB REQUIREMENTS:

  • A post-secondary education in business, marketing or project management is preferred, or relevant work experience that includes customer service, sales, inventory control and scheduling.
  • Depending upon the place of employment, must be legally entitled to work in the U.S. or Canada.
  • Requires proven skill set in leadership, teamwork, initiative, communications and adaptability.
  • Proficiency is MS Office is required and experience working with SAP is an asset.

PHYSICAL DEMANDS:

  • Walk, sit, stoop, bend, talk and hear
  • Use hand to fingers, handle, or feel objects, keyboarding, reach with hands and arms
  • Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to adjust focus and distinguish color.
  • Employee must be able to lift objects up to 30 pounds.

WORK ENVIRONMENT:

  • This position consists mostly of administrative tasks but does include some work outside in the pipe yard when inventory counts or inspections are conducted.
  • Time will be spent among the office, production floor and yard areas. Some time will be spent outside in all-weather conditions.
  • Work closely with Sales, Production, Quality Assurance, Administration and Shipping personnel.

TRAINING:

  • The Company provides training in SAP, customer service, safety, WHMIS and quality procedures.

ADVANCEMENT:

  • WL Plastics has a promote-from-within philosophy

TRAVEL REQUIREMENTS:

  • Travel is rarely required. Travel to other cities or manufacturing facilities may be necessary for training or benchmarking purposes.

Salary : $32,800 - $41,500

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