What are the responsibilities and job description for the Customer Service position at WL Plastics?
Customer Service Representative Job Description
BRIEF JOB DESCRIPTION:
BRIEF JOB DESCRIPTION:
- The Customer Service Representative (CSR) is responsible for receiving, accepting, and processing. This position acts as a liaison between Sales, Production, Quality Assurance and Shipping departments to ensure that customer orders are accurate, adhere to quality standards and are delivered on-time. The CSR also provides inside sales service by verifying stock availability, advising production lead times and providing quotations to customers as required.
- The CSR reports to the Customer Service Manager.
RESPONSIBILITIES MAY INCLUDE:
- process customer inquiries about stock availability, lead times, order status, and product certifications
- generate sales quotes as required
- enter sales orders (verifying inventory on-hand, pipe to be produced, pricing, and production lead times)
- schedule plant production to meet customer requirements and maximize plant efficiencies
- up-date plant production schedule as orders are complete (or as they require changes)
- notify customers when orders are produced
- coordinate the supply of documentation as requested by customers
- submit requests for Product Certifications to QA Department and forward to customers upon request
- provide weekly inventory reports and production lead times to Sales Manager and Customer Service Manager
- prepare inventory count sheets
- supervise monthly inventory counts
- assist in recounting inventory variances as required
- input monthly inventory count into SAP
- adjust SAP inventory as required (eg’s: to correct production entries, for steel reel returns, etc.)
- promote a safe workplace and ensure Administration and Shipping Departments comply with all safety procedures and policies
- review weekly A/R report and assist with A/R collections as required
- other duties as required
JOB REQUIREMENTS:
- A post-secondary education in business, marketing or project management is preferred, or relevant work experience that includes customer service, sales, inventory control and scheduling.
- Depending upon the place of employment, must be legally entitled to work in the U.S. or Canada.
- Requires proven skill set in leadership, teamwork, initiative, communications and adaptability.
- Proficiency is MS Office is required and experience working with SAP is an asset.
PHYSICAL DEMANDS:
- Walk, sit, stoop, bend, talk and hear
- Use hand to fingers, handle, or feel objects, keyboarding, reach with hands and arms
- Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to adjust focus and distinguish color.
- Employee must be able to lift objects up to 30 pounds.
WORK ENVIRONMENT:
- This position consists mostly of administrative tasks but does include some work outside in the pipe yard when inventory counts or inspections are conducted.
- Time will be spent among the office, production floor and yard areas. Some time will be spent outside in all-weather conditions.
- Work closely with Sales, Production, Quality Assurance, Administration and Shipping personnel.
TRAINING:
- The Company provides training in SAP, customer service, safety, WHMIS and quality procedures.
ADVANCEMENT:
- WL Plastics has a promote-from-within philosophy
TRAVEL REQUIREMENTS:
- Travel is rarely required. Travel to other cities or manufacturing facilities may be necessary for training or benchmarking purposes.
Salary : $32,800 - $41,500