Telecommunications Customer Service Representative

Building substantial and meaningful connections is titular to how we interact with one another, personally or professionally. That truth and the reality that communication is one of the most influential and useful tools is our main focus. Today, reputable brands rely on our strategic, agile, connection-focused, customer acquisition solutions to expand their customer base, which begins with the Telecommunications Customer Service Representative role.

Our Telecommunications Customer Service Representative team partners with national brands to connect them to surrounding communities in the Boston region. We are looking for a hungry, growth-focused Telecommunications Customer Service Representative to be the face of our most recent partnership with an essential service account and lead the customer acquisition campaign with the overarching territory. Telecommunications Customer Service Representatives combine our focus on connectivity with the drive our clients need to drive productivity with the products and services they provide.

If you are excited about a challenge and are looking for a career where YOU define success, then the Telecommunications Customer Service Representative role is the opportunity for you.

Telecommunications Customer Service Representative Responsibilities:

• Build and manage strong, reliable relationships at all levels
• Serve as the primary point of contact for customers to assist with any questions, issues, or to educate them on new products or promotions
• Collaborate with fellow executives and clients to establish objectives, required deliverables, and develop customer acquisition strategies with those metrics in mind
• Partner with the customer service and outreach teams to provide real-time feedback and identify opportunities to improve of our client’s practices
• Provide superior customer service to clients and customers by maintaining constant communication, prioritizing their needs, and providing honest and transparent recommendations
• Cultivate a team environment that encourages and rewards honesty, professionalism, kindness, and inclusion

Attitude, Skills, and Attributes Needed for the Telecommunications Customer Service Representative:

• 0-2 years of experience in customer service, client services, or people-focused roles
• Unique, innovative, and consumer-focused mindset
• Highly emotionally intelligent and deeply empathetic
• Service-oriented mindset. Ready to go the extra mile for your team, clients, and customers at all times. No task, favor, or request is too small
• Responsible, proactive, and prepared
• Forward-thinking, goal-oriented, and fearless!

Job Type: Full-time

Pay: $800.00 - $1,150.00 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Lowell, MA: Relocate before starting work (Required)

Work Location: In person