Key Account Manager

Company Description

About Wolt
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to home or to the office. Our local commerce platform makes it easy for customers to order whatever they need on one app, for merchants to make additional sales, and for couriers to make meaningful earnings flexibly. To enable this, Wolt develops a wide range of technologies from local commerce platform to retail software and financial solutions, as well as operates its own grocery stores under the brand Wolt Market. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 27 countries today, 23 of which are with the Wolt product and brand. 

So, why work at Wolt?
At Wolt, we’re about getting things done. You’ll probably enjoy it here if you like taking ownership, developing yourself and being around friendly, humble and ambitious people. We work hard to make cities into better places, and it’s pretty cool seeing us grow every week. If you’re passionate about building things that just… work, Wolt might be for you.

Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.

 Join us today to build Wolt together.

#LI-CS1

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in a new team in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat! 

Role background
Wolt is a Finnish technology company and we’re best known for our food delivery platform. Food delivery was just a start, and now we are exploring and expanding our platform with other business verticals in retail and grocery. We’ve grown significantly in the last few years, expanding our operations from just four countries across the Nordics, to 23 countries across Europe and Asia today. And we’re just getting started.

As part of our expansion, we are soon launching in Austria! To get there, we must first assemble a team of motivated superheroes- ranging from sales through onboarding to account management- who’ll make Wolt the go-to brand to order from in Austria too. We are now looking for a Key Account Manager to join our team!

For Wolt, everything starts with restaurants. If there are no restaurants, there are no customers and if there are no customers, there are no couriers. Thus, restaurant operations are a crucial part of Wolt’s success in every city and country. Our restaurant operation is divided into three sections; acquisition, onboarding/support and development.

As Key Account Manager, you’ll be managing and developing a portfolio of restaurants. We’re looking for someone that has a true passion for establishing strong relationships and improving key metrics to create results for Wolt, the restaurants and ultimately the customers. For that, you need to deliver exceptional service and be able to adapt the tone to suit both the restaurant owner and the chef. Preferably you have previous experience in working with data and have the ability to use it to be smart with your portfolio and strengthen your partnerships.

What you’ll be doing

• Develop & foster partner relationships with your portfolio of key restaurant accounts 
• Conduct Quarterly Business Reviews with partners to deepen relationships, review performance, and develop forward-looking strategies.
• Determine the needs and wants of merchants, prioritize them by impact on the business, and work to co-create solutions.
• Strategically introduce and execute on new Wolt product opportunities to broaden partnership and increase partner revenue streams (i.e., white-label delivery).
• Driving revenue growth of Wolt and restaurant partners in your portfolio by improving venue performance through a data-based approach.
• Drive forward operational improvement with your partners to ensure that together we are delivering the best experience for Wolt customers.
• Apply an effective restaurant tiering approach to maximize the impact of account management activities across the restaurant portfolio. 
• Re-negotiate general terms and conditions with restaurant partners 
• Playing a role of a key communicator between our operations, support, marketing and restaurant partners.
• Working closely together with the marketing team to plan and execute promotional campaigns that increase user acquisition and retention, drive our growth and support partner venue performance. 
• Getting your hands dirty: we’re developing a lot from scratch. Your responsibility is to bring structure.

Qualifications

• Solid account management experience from a high-paced environment.
• You cultivate extensive mutually beneficial relationships. 
• Excellent interpersonal skills with the ability to adapt the tone to suit the audience. 
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI
• Structured, detailed, and service-oriented.
• High ownership, team spirit and ambition to go beyond the obvious.
• Passion for food and developing the best restaurants in town. 
• Fluent in German and English.
• Experience working with CRM systems is a plus.
• Demonstrated experience in sales is a plus.

Additional Information

We offer an attractive salary starting at 54.000€ p.a. (40h/week) which is adjusted and increased depending on qualifications and professional experience.

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

If you have any further questions about the position, you can turn to Caroline Sørensen at [email protected]

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page, and submit your application in English!