What are the responsibilities and job description for the Patient AR Manager position at Woman's Care USA?
Overview
The Customer Service and Patient Collections Manager oversight of the employees within the collections services which includes the customer service representatives and patient collectors. This person is also responsible for ensuring efficient work procedures, making recommendations for on-going process improvement, and coordinating programs to meet collections goals to ensure exceptional customer service to our patients. Provide escalation process for patients who are unsatisfied or have additional questions. Ensure the collection agency is collecting on outstanding calls, ensure bankruptcy notices are processed immediately and respond to web billing responses from patients.
Responsibilities
Oversee the staffing, training, support, performance and monitoring of the collections department
Performs Q&A for team members
Responds to escalated patient complaints and customer complaints
Submits Q&As to customers
Oversees and ensures compliance with all WCF billing/collections/refunds policy and procedures
Develops and maintains effective communications between all levels of personnel
Problem solving – Provides feedback and input to assist in resolving any billing problems
Contributes to putting plans in place to avoid recurrence and ensure improvements where necessary
Customer Service – Maximizes patient experience by assisting the patient with understanding their financial obligations. Reviews and handles patient billing complaints AR Improvement
Perform other duties and functions as directed and/or requested
Qualifications
High school diploma or equivalent
3 years billing experience in medical office environment
Ability to multi-task in a stressful, deadline-oriented environment
Comprehensive governmental regulations and compliance requirements
Ability to create efficient workflow and processes
Knowledge of medical billing and office automation software
Excellent Microsoft Office skills, specifically Excel
Excellent verbal and written communication skills
Ability to use a computer and enter data in electronic medical record system
PREFERRED QUALIFICATIONS:
Associates degree or higher, from a two year college
Three years of medical billing and collections experience in a multi-physician practice, including third party and self pay billings
OB/GYN experience
Accounts Receivable experience helpful
Experience in E-Clinical Works