Customer Service Manager

Provides professional supervisory support to clerical staff following established standards and practices.  Functions as an active member of the Unit’s clerical support staff.  Refers matters outside their scope of duties to the Unit Administrator. Work closely providing support services with the Administrator, Billing Supervisor and Clinical Manager Help supervise the day to day functions of patient and office flow Receive and process all maintenance requests, prepare maintenance work orders Responsible for managing all vendor relationships Order all business and office supplies, maintain inventory and process receipts Manage, train and understand all clerical positions for all locations to include; Billing, verification, Front Office, Scheduling and Medical Records Responsible for all clerical staffing needs.  Including; hiring, counseling and terminations as necessary Process/Approve PTO requests and arranges staff coverage Process time card corrections for all clerical staff in the Paycor system Create and organize monthly news letter and events for employees (including staff birthdays, anniversaries, fun facts, etc) Be able to step in and help in all clerical areas at a moment’ notice. Handle billing issues, corrections or instruction as needed Respond to any patient complaint or issue that may arise Keep all locations stocked with informational brochures and pamphlets Performs other duties as assigned. Attends required meetings and participates in team activities and professional development activities.   High School diploma or equivalent Minimum five years supervisory experience with proven leadership, communication, team building and organizational skills. Minimum four years clerical experience in a medical office environment Ability to multi-task in a stressful deadline-oriented environment Ability to use a computer and enter data in an electronic medical record system   PREFERRED QUALIFICATIONS:   OB/GYN experience a plus eCW electronic medical record experience a plus Women’s Care, founded in 1998, is a leading women’s healthcare group in the United States, dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 110 locations and over 400 OB/GYNs and specialists across the country, Women’s Care provides comprehensive patient care in obstetrics, gynecology, gynecologic oncology, urogynecology, gynecologic pathology, breast surgery, genetic counseling, maternal fetal medicine, laboratory services, and fertility. Women’s Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees, we remain true to our mission of ‘Improving the Health of Women Every Day.’ At Women’s Care, we CARE about our patients, and we stand by our values.   Compassion & Empathy: Treating patients like valued friends and family  Accountability: Taking responsibility for our actions and behaviors  Respect: Acting respectfully in every interaction  Excellence & Quality: Providing the safest, highest quality of care We are looking to grow our team with equally value-driven professionals who are passionate about using their skills to further our mission. We value our employees just as we value our patients, and we prioritize advantages like work-life balance, employee engagement, and other incentives to help you be your best. Now is a great time to join our team!