Patient Access Manager

Description

The Patient Access Manager provides day-to-day supervisory support to administrative and clerical staff following established standards and practices.

• Responsible for the day-to-day functions of patient and office flow in conjunction with the Clinical Manager.
• Establishes and implements policies and procedures related to patient access workflows.
• Handles non-clinical related patient complaints and concerns while working to increase overall patient satisfaction and engagement.
• Ensures patient access operations remain within allocated expense structure.
• Maintains and reports analytical and statistical data as required.
• Establishes and maintains safety, policies and procedures, objectives, and infection control in the department.
• Works closely with the Director of Practice Operations, Billing Coordinator, Patient Relations Coordinator, Clinical Manager, and Office Coordinators to ensure smooth flow of communication and consistency across all units.
• Ensures the physical property of the offices are kept in good condition and informs the Director of any issues.
• Orders and manages office equipment and supplies when needed.
• Oversees clinical departments when Clinical Manager or Director is out of the office.
• Attends monthly Provider and staff meetings as necessary.
• Keeps all locations stocked with informational brochures and pamphlets.
• Responsible for administrative/clerical annual reviews.
• Manages, trains, and understands all clerical positions for all locations to include Billing, verification, Front Office (check in and checkout), Scheduling, Call Center, and Medical Records.
• Processes employee entries for timekeeping and PTO for all administrative/clerical staff within HRIS system.
• Develops and implements policies and procedures for Billing, Front Office, Scheduling, Call Center and Medical Records department.  Makes recommendations and changes as needed.
• Creates training manuals, handouts, “cheat sheets”, and other training tools to enhance employee and provider skills.
• Creates and runs daily and monthly eCW reports (schedule, appointment types, charges and payments, etc.)
• Works closely with Director of Practice Operations, Billing Coordinator and CBO (corporate office) on processes and reports such as number of deliveries, charge sheets, delivery notes, call processes, etc.
• Works closely with representatives at the CBO to maintain communication between the unit and the CBO AR Director, VP Revenue Cycle Management, AR Manager, and Verification Manager.
• Demonstrates and embodies the Women’s Care mission and core values.
• Compliance with all HIPAA rules, regulations, and guidelines.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree or an equivalent experience.
• Minimum 4 years of supervisory experience with proven leadership, communication, team building and organizational skills.
• Minimum 4 years of clerical experience in a medical office environment.
• Ability to develop and maintain positive working relationships with Physicians, Staff, and Patients.
• Ability to multi-task in a stressful, deadline-oriented environment.
• Ability to use a computer and enter data in electronic medical record system, eCW a plus.
• OB/GYN experience a plus.
• Must be dependable, reliable, and punctual.