What are the responsibilities and job description for the Patient Relations (Front Office) position at Women's Care?
Provides professional clerical support following established standards and practices. Greets patients and visitors, performs check-in/check-out, schedules appointments, obtains patient information and records it in electronic medical record application, answers non-medical inquiries. Refers matters outside their scope of duties to the, Clerical Supervisor or Unit Administrator.
Responsibilities:
Welcomes patients to the facility; serves as primary point of contact for patients and visitors.
Comforts patients by answering preliminary non-medical questions, anticipating their anxieties and maintaining the reception area.
Schedule appointments in person or by phone.
Perform patient check-in/check-out procedures.
Collect co-pays when applicable.
Act as liaison between clinical staff and patients.
Verify patient benefits
Represents clinic in a professional manner. Treats all customers, internal and external, in a courteous and cooperative manner.
Performs other duties as assigned.
Attends required meetings and participates in team activities and professional development activities.
QUALIFICATIONS:
High school diploma or equivalent.
Travel from 2-3 office locations
Minimum one year clerical experience in a medical office environment.
Ability to multi-task in a stressful deadline-oriented environment.
Ability to communicate with coworkers, providers and patients in an effective manner.
Ability to use a computer and enter data in electronic medical record system.
PREFERRED QUALIFICATIONS:
OB/GYN experience a plus
eCW electronic medical record experience a plus
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: Multiple Locations
