Sr. Concierge

Description

Sr. Concierge

Responsible to                                                             Position Classifications
Concierge and Security Services Director                       Hourly/Non-exempt          

Directly Supervises and Evaluates

None

Is Back Up To:                 Concierge/Reception

Is Backed Up By:           Concierge/Reception

WOODLAND POND CONFORMANCE STATEMENT

In the performance of their respective duties and responsibilities, all employees are expected to conform to the following:

• Performing quality work with or without direct supervision
• Interacting professionally with other employees, residents, guests, and all others
• Working effectively and in accordance with the Woodland Pond Communication Fundamentals
• Completing tasks independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Complying with all federal, state and local standards, guidelines and regulations as well as Woodland Pond policy and procedure at all times

Position Summary      
The Sr. Concierge is responsible for being in command of the daily & weekly tasks of the Concierge Desk which include but are not limited to; warmly greeting visitors/guests/staff, answering and routing calls, assisting residents and visitors with various tasks, office clerical work, handling emergencies, providing support services to the administrative staff, and any other duties as assigned

ESSENTIAL DUTIES AND RESPONSIBILITIES   (*CF indicates Critical Function)

• Collaborating with the Concierge and Communication Services Director to stay up to date with any changes/updates to the Concierge Desk and workload (*CF)
• Answering multi line telephone system; routing calls, transferring calls, and taking messages (*CF)
• Welcoming visitors; asking them to sign in and sign out, providing ID badges when necessary, alerting residents when their visitors arrive (*CF)
• Handling emergencies in a calm and composed manner; Calling 911 in the event of an emergency, reading the fire alarm panel, communicating with emergency personnel, residents, and staff during an emergency, activating quick message communication, contacting the Wellness Nurse if a resident has a physical emergency (*CF)
• Entering work requests in Worxhub
• Coordinating services for residents; transportation, dining reservations, guest room reservations, event ticket purchasing, package/mail distribution, activity sign up, housekeeping and maintenance requests, and other services as assigned (*CF)
• Assisting the Concierge & Communication Services Director and other department heads with clerical work as needed
• Completing all required training and in-services
• All other duties as assigned 

GENERAL SKILLS AND ABILITIES

• Maintains high standards for work areas, attitude and appearance
• Understands that honesty and ethics are essential in the performance of duties
• Willing to learn and grow
• Demonstrates maturity in judgment and behaviors
• Able to work a flexible schedule, including weekends and/or holidays
• Maintains predictable and reliable attendance, wearing the appropriate uniform as assigned

QUALIFICATIONS

1. High school diploma or HSE, with two years of similar experience, or
2. Associate’s degree or equivalent from two-year college or technical school, with one year of similar experience
3. Computer skills using word processing, spreadsheet, desktop publishing, and data base programs
4. Excellent customer service and verbal communication skills
5. Ability to multitask
6. Demonstrated knowledge of appropriate skills for communicating by telephone and in person with individuals of all ages, especially the geriatric population

DEGREE OF TRAVEL

Occasional off-site meetings, seminars, and conferences

DISRUPTION TO ROUTINE

Adapt to possible schedule changes, department workload, and resident needs

SAFETY HAZARDS IN JOB

None