What are the responsibilities and job description for the Technology Support Specialist position at Woods Rogers?
At Woods Rogers, our success depends on maintaining cutting edge technologies that empower out attorneys and staff to be the best at what they do. We are seeking a Technology Support Specialist who enjoys supporting others and is eager to further develop technical skills in a fast-paced, exciting environment. The Technology Support Specialist provides first-level technical assistance to end-users, including troubleshooting hardware / software issues, resolving or escalating technical problems, and ensuring the smooth operation of IT systems. The ideal candidate will have excellent customer service skills and previous experience working on an IT Helpdesk support team.
This is a full-time, non-exempt, in-office position at our Roanoke, VA office. The anticipated schedule for this position is Monday – Friday, 8:00 AM – 5:00 PM with an unpaid lunch break. The IT Support Specialist will participate in an on-call rotation with other IT staff members that includes after-hours work on weekdays and weekends.
Required Qualifications
Bachelor's or Associate Degree in related field. (Relevant work experience will be considered in place of a degree)
Minimum of one (1) year of experience in a hands-on IT support or helpdesk role.
Strong technical knowledge of computer systems, software, and network issues.
Ability to troubleshoot/research existing and emerging technologies.
Excellent problem-solving and troubleshooting skills.
Strong communication skills, both written and verbal, with the ability to effectively interact with end-users.
Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines.
High level of discretion and confidentiality in handling sensitive information.
Excellent customer service skills and a customer-oriented approach.
Responsibilities
Provide first-level support to end-users for hardware, software, and network issues via phone, email, or in-person.
Diagnose and troubleshoot technical problems and provide effective solutions.
Assist users with login issues, software installations, and configuration of devices.
Document and track support requests using a helpdesk ticketing system.
Follow-up on unresolved issues to ensure timely resolution and customer satisfaction.
Assist with the setup and deployment of new IT equipment, such as computers, printers, and mobile devices.
Deliver high-quality customer service and support, escalating complex issues to higher-level IT staff as necessary.
All other duties and responsibilities as assigned.
Benefits Include:
Medical Insurance
Paid Time Off
401(k) matching
Paid Holidays
Dental Insurance
Vision Insurance
Life Insurance
Physical Demands
Ability to sit and stand for long periods of time and lift up to 35 pounds.
Work Environment
Professional office environment
Infrequent travel to other office locations may be required.
Applications
Woods Rogers is an equal opportunity employer. Review of applications will begin immediately. This position will remain open for applications until filled.
