Desktop Support Specialist

Company Description

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by the sense of responsibility and servant leadership.

Job Description

• Assist end-users (mostly on-site) with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
• Works with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients.
• Train and orient end-users on use of hardware and software.
• Re-images computers, performs data migrations and restorations
• Provide local IT support for company’s internal and external events
• Provide local video conference and A/V meeting support
• Provide IT support for mobile computing environment
• Work with HQ team members on various IT projects
• Manage all local IT Asset and report to the manager
• Works with procurement staff to purchase hardware and software
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application.
• Escalate issues to third level support teams
• Document procedures, FAQs, and inventory of assets

Qualifications

• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds. 
• Ability to work independently and meet strict time lines. 
• Ability to communicate efficiently and effectively both verbally and in writing. 
• Must be willing to work shifts which include working evenings, weekends and holidays. 
• Must adhere to strict confidentiality in all matters. (Must sign a confidentiality statement prior to employment.)
• Must present professional image and grooming
• Proficient in core Microsoft products, including Win7/8/10, MS Office, Internet Explorer and Active Directory.
• Proficient in core Apple products, including Yosemite and later OSes, MacBooks.
• Solid practical knowledge of computer hardware and software including imaging software
• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools
• Any EMM or Android mobile phone support experience is a plus
• Associates degree or higher with at least 3 years of Large Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience
• Knowledge of Windows XP/7/8/10, Office 2010/2013/2016, Mac OS Yosemite/El Captain/Sierra/High Sierra, PC hardware, Apple hardware, Remote Support and VPN
• Video Conference support & Telecom experience are plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

*************** NO C2C ***************