Inbound Leads Customer Service Representative

Be the Voice of Exceptional Customer Service! Join Us as an Inbound Leads CSR.

Our Baltimore-based, family-owned plumbing company is looking for a passionate and detail-oriented Customer Service Representative. As the first impression for our customers, you'll answer inbound calls, address inquiries, and provide top-notch support, directly impacting customer satisfaction and our company's success. This position offers a fast-paced environment with opportunities for growth within a supportive team.

What Can We Do for You?

• Break free from feeling like just a number – experience genuine appreciation.
• Enjoy comprehensive health insurance coverage provided by the employer.
• Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
• Opportunities for career advancement, ongoing in-house and off-site training.
• Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
• Access a 401k plan with up to a 3% company match.
• Paid holidays and paid time off.



Responsibilities for the Inbound Leads Customer Service Representative:

• Handle inbound calls, including callbacks, new inquiries, and warranty requests.
• Address basic customer questions and process payments efficiently.
• Schedule service appointments based on customer needs and technician availability.
• Communicate important information to both managers and customers promptly and professionally.



Qualifications for the Inbound Leads Customer Service Representative:

• Previous experience in a call center or customer service environment preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
• Sales experience is a plus.
•  Must be available to work Monday to Friday, 7:15 AM to 4 PM.



We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category. Pre-employment background checks and drug tests are required for all applicants.