What are the responsibilities and job description for the UX Research Team Lead position at Workable?
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that.
At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.
We are seeking a meticulous UX Researcher Team Lead to join our dynamic team. In this role, you will not only be at the forefront of user experience research but also lead a team of talented individuals, including another UX Researcher, a UX Analyst, and two UX Writers. Your expertise will be pivotal in ensuring our product aligns seamlessly with user needs. As part of the Design Department, you will collaborate with Product and Brand Designers, Product Managers, Product Marketing and Customer Success to advocate for the user at every stage of development.
Your day-to-day work will include:
- Tracking and monitoring product performance in terms of usability using relevant data from multiple sources (e.g. testing, web analytics, customer feedback).
- Collaborating with cross-functional teams to determine and evaluate research activities.
- Planning and implementing user research strategies using quantitative and qualitative methodologies.
- Moderating collaborative sessions and workshops, e.g. journey mapping, persona development, discovery alignment.
- Developing strategies for effective research data analysis, visualization and reporting to transform raw data into actionable business and design insights.
- Advocating for the user and presenting research findings to diverse audiences through written and oral presentations.
- Evaluating, configuring and setting up research tools (e.g. testing platforms, participant recruitment, insights repository, data archive).
- Oversee web accessibility, conducting ongoing audits in collaboration with Product Managers and Engineers.
- Leading and mentoring the UX team, setting goals and priorities, aligning them with overall company objectives.
