Manager of Volunteer Program

Position: Manager of Volunteer Program

Reports To: Head of People and Culture

Compensation: Salary

Position Summary

The Manager of Volunteer Program is not just a role but a pivotal part of WorkFaith's volunteer initiative. You will be responsible for developing and executing a strategic volunteer program that contributes to the organization's financial and operational goals. You will enhance the volunteer experience and ensure volunteers effectively support our mission. This role involves recruiting, training, managing, and recognizing volunteers, all of which are integral to our mission and the value we place on our volunteers.

Key Competencies:

• Leadership & Influence: Inspire and guide volunteers, demonstrating confidence and a sense of purpose. Foster a culture that motivates and empowers volunteers to take leadership roles within the organization.
• Volunteer Recruitment & Engagement: Expertise in sourcing, attracting, and selecting volunteers through diverse channels. Ability to implement innovative strategies to recruit and retain a committed, diverse volunteer base that supports the organization's mission.
• Problem Solving: Effectively address challenges and anticipate program needs. Continuously improve volunteer processes to adapt to evolving needs and situations.
• Project Management: Plan and execute events, projects, and activities in a structured, efficient manner. Use data to inform project decisions and optimize outcomes.
• Cultural Sensitivity: Foster an inclusive, welcoming environment for volunteers of diverse backgrounds. Actively recruit and engage in a diverse volunteer base.

This role requires proactive problem-solving abilities in a fast-paced environment and demands high levels of organization, creativity, and attention to detail. Your proactive problem-solving skills will be crucial in this role, demonstrating the trust and empowerment we place in our Manager of Volunteer Program.

A. QUALIFICATIONS:

Education: A bachelor's degree in nonprofit management, human resources, social work, or a related field is preferred but not required. Equivalent practical experience in volunteer management or a similar field will also be considered.

Experience: A minimum of 3-5 years of experience in volunteer or program management, preferably in a nonprofit setting, is essential. Proven experience in recruiting, onboarding, and retaining volunteers is also crucial.Experience working with faith-based or service-oriented nonprofit organizations is a plus.

B. ESSENTIAL JOB FUNCTIONS:

1. Primary Responsibilities

Volunteer Management

• Design, implement, and oversee the volunteer program strategy to align with organizational goals. Continuously assess and adapt the strategy to ensure alignment with broader organizational impact and growth objectives.
• Establish processes and best practices for volunteer recruitment, onboarding, engagement, and retention. Incorporate risk management and compliance considerations into all processes.
• Develop training programs to prepare volunteers for various roles, ensuring compliance with organization standards.

Volunteer Recruitment and Engagement

• Source, recruit, and interview potential volunteers through various channels, including community events, social media, and partnerships. Implement targeted recruitment strategies to engage both short-term and long-term volunteers.
• Collaborate with community partners and other departments to foster a network of committed volunteers. Ensure a strong focus on diversity and inclusion to reflect the community served.
• Design and implement engaging activities, appreciation events, and communications to retain and recognize volunteers. Collect and analyze volunteer feedback to improve engagement.

Relationship Building and Collaboration

• Build positive relationships with volunteers, staff, and community stakeholders. Strengthen connections between volunteers and organizational goals. Ensure volunteers understand the importance of their role in the mission's success.
• Act as a liaison between volunteers and staff, facilitating strong communication and teamwork. Work closely with fundraising teams to leverage volunteers in donor engagement efforts.
• Collaborate with other WorkFaith departments to identify areas where volunteers can best support organizational objectives. Ensure that volunteer activities align with key initiatives.

Administrative Duties

• Maintain an organized database of volunteer records, tracking volunteer hours, assignments, and evaluations. Utilize volunteer management software for efficiency.
• Prepare regular reports on volunteer program effectiveness, engagement metrics, and areas for improvement. Use data-driven insights to propose strategic changes.
• Ensure compliance with WorkFaith's policies, safety protocols, and confidentiality standards. Review and update policies regularly as needed.

Work Environment·

• The position may require evening and weekend work, especially during peak event seasons.
• Travel will be necessary, depending on the scope and location of the events. You must be prepared to adapt to varying event schedules and locations.
• Hybrid work arrangements may be available, depending on organizational needs.

2. Secondary Responsibilities

Financial Awareness and Stewardship

• Support the integration of volunteers into fundraising events, foster an understanding of philanthropy within the organization, and help maximize donation outcomes through volunteer efforts.

Social Media Management

• Collaborates with the Marketing department on a social media presence across various channels to distribute critical messages for events and volunteer engagement. Sets goals for social media outreach, such as increasing volunteer sign-ups and showcasing volunteer impact stories.

3. Competencies

• Adaptability: Thrive in a fast-paced, process-oriented environment, identifying areas of improvement and effectively resolving challenges, and can remain calm under pressure and maintain a customer service mindset. Embrace change and demonstrate flexibility in response to evolving needs.
• Judgment: The candidate should be willing to make decisions, exhibit sound and accurate judgment, support and explain the reasoning, include appropriate people in the decision-making process, and make timely decisions.
• Leadership: Inspires respect and trust; motivates others to fulfill the mission and vision. Develops leadership skills among volunteers.
• Volunteer Recruitment & Engagement: Proficient in implementing strategies to source and retain volunteers effectively. Skilled at fostering long-term volunteer relationships.
• Communication - Speaks and writes clearly, informatively, and persuasively; presents ideas and information that gets others' attention—the ability to work in a virtual team environment. Develops and implements communication strategies to effectively engage diverse volunteer audiences.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Continuously seeks out new ways to engage and motivate volunteers.
• Volunteer Program Analytics: Ability to analyze data from volunteer programs, identify trends, and make informed decisions to improve engagement and retention.
• Volunteer Management Systems: Familiarity with volunteer management software and CRM tools is highly beneficial.

Proficiency in Microsoft Office:

• Exhibits proficiency in a range of Microsoft Office applications, including but not limited to Excel, Word, PowerPoint, and Outlook, allowing for efficient document creation, data analysis, and communication.
• nformation Systems Knowledge: Possesses an intermediate level of experience with Information Systems, which can be a valuable asset in managing and leveraging technology for business needs.

ABOUT WORKFAITH

WorkFaith's mission is to provide faith-based training and coaching for anyone who desires long-term employment. We are a 501 c (3) organization that is Christ-centered and offers practical and comprehensive employment services for anyone who has become discouraged in their job search.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Volunteer management: 3 years (Required)

Ability to Relocate:

• Houston, TX 77092: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $60,000