Director of Global Implementation

Who we are:

Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.

Current opportunity: Director of Implementation

Location: Raleigh, North Carolina

Onsite/Hybrid/Remote: HYBRID - 3 days in office/ 2 day work from home.

What you will do:

As the Director of Global Implementation at Workplace Options, you will lead all implementation efforts, overseeing the introduction of new clients, services, and products on a global scale. Your role will be pivotal in ensuring seamless transitions and exceptional service delivery.

Responsibilities:

• Oversee international implementations across various markets, including the US and local markets
• Directly manage a team of implementation managers, specialists, and web developers, fostering collaboration and efficiency
• Collaborate with key stakeholders to devise innovative solutions, working closely with departments such as Service Delivery, Product Development, IT, and Business Analytics
• Triage daily inquiries with clear and timely communication, ensuring consistency and effectiveness
• Assign and monitor workloads for Implementation Managers, ensuring tasks are completed efficiently
• Support improvements and setup of case management efficiency
• Manage quality assurance of team
• Ensure system accuracy for accurate financial reporting and clear service delivery expectations
• Support premier client implementations and act as project manager for organizational projects or acquisitions when necessary
• Assist with prioritization of exceptions and provide implementation details for capacity planning purposes
• Collaborate with Sales and Account Management on RFP responses and other ad-hoc requests

Qualifications/Skills:

• Bachelor’s degree or equivalent
• Minimum of two years' experience in a customer-driven, fast-paced environment managing projects or equivalent experience

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange program, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and this short video gives a great overview of what we do https://youtu.be/hJEOFUJ6QHU

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).