What are the responsibilities and job description for the Field IT Engineer position at Worksighted?
We love growth: growing our people, our customers, and our company. Worksighted has grown tremendously in the last few years as our ability to provide remote employment opportunities and technology support services have expanded across the country. We are looking to fill many open positions to keep up with this growth and would love to tell you more about Worksighted.
Who We Are:
Worksighted is a relationship-driven Managed Service Provider (MSP) for IT Services based in Michigan. We work hard, but we don’t take ourselves too seriously. As a team, we know we’re only as good as the values we stand for and the hard work we put in every day. Joining our team means being a unique piece to the puzzle and a superhero in your own way. From crucial benefits like health insurance and company-paid short term disability to engagement events and zombie-themed wellness challenges, we work hard, have a lot of fun, and know what matters most to our people.
We are looking for a Field IT Engineer in the West Michigan area who will work with clients to troubleshoot issues, build relationships, gather information about their IT infrastructure, and work with our Remote Support team to resolve issues. This position is also responsible for administrative tasks such as filling out ticket notes and completing time sheets in a timely manner.
Who You Are:
- You have a High School Diploma or GED equivalent. An Associate’s or Bachelor’s degree in IT is preferred!
- You have 3-5 years of IT experience in a client-facing technical troubleshooting role.
- You have intermediate to advanced knowledge of Windows OS, networking, and computer hardware/software repair.
What You’re Accountable For:
- Providing onsite support for contract and on-call clients.
- Building relationships with clients in your territory.
- Troubleshooting, repairing, maintaining, installing, and performing testing activities on various computer equipment, peripherals, data communication, and computer network systems.
- Completing work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, and correcting definitions on data switches and protocol converters.
- Attending ongoing onsite visits to ensure technology is up to date.
- Interfacing with 3rd parties to facilitate manufacturer warranty support.
- Working with the Remote Support Team to help resolve client issues as they arise.
- Advising clients in a variety of IT best practices and concepts.
- Attending project handoff meetings for clients.
- Accurately completing and updating tickets in ConnectWise.
What You’ll Use:
- Microsoft 365
- Active Directory
- ConnectWise Manage (Ticketing System)
- IT Glue (Documentation)
- 3CX
- Windows & Mac Desktop & Server Operating Systems
- Cisco & Meraki
- Datto
- VMWare
Why You’ll Love Worksighted:
- Worksighted vehicle provided!
- Competitive benefits package including medical, dental, and vision insurance, company matches to 401(k) and HSA accounts, and company-paid short-term disability and life insurance policies.
- Generous compensation package with a quarterly bonus program.
- Paid time off for vacations, sick time, and personal days, plus a paid day off on your birthday!
- Well-rounded approach to employee wellness with benefits such as a monthly wellness stipend, free healthy snacks, and an Employee Assistance Program.
- Monthly cell phone stipend.
- Open, collaborative, and flexible work environment.
- Frequent employee engagement activities ranging from potlucks to company-wide games of virtual BINGO.
- In-depth onboarding program including lunch with leadership, job shadows with every department of the company, and thorough on-the-job training.
- Continuous performance management process with open communication, consistent check ins, and support from leaders.
Learn more about our values and what it’s like to be a member of our team on our website or by following us on Instagram @Worksighted.
This position is eligible for employment in the United States except for the following states: California, New York, & Washington.