Collections Vendor Manager

The Collections Vendor Manager will be responsible for overseeing the day-to-day relationships between World and its collection servicers, handling questions, and escalating when appropriate. This position will assist the Senior Manager in the development of the External Recoveries infrastructure with respect to reporting, performance tracking, and compliance standards.

Essential Duties and Responsibilities:

• Build and maintain relationships with all 3rd party collection servicers
• Field, investigate, and respond to questions and requests from servicers and internal departments and in a timely manner
• Maintain data reconciliation processes to ensure alignment between internal and 3rd party systems
• Work with Audit and Compliance departments to ensure adherence of all local, state, and federal collections laws
• Maintain and improve department compliance practices and procedures
• Support the development of a vendor performance system
• Collaborate with leaders and other departments to determine the best strategies for profitable recovery activities
• Occasional site visits with vendors (travel approximately 4-5x per year, for approximately 1-2 days at a time)
• Become a subject matter expert for World’s collections efforts, including industry regulatory and best practices
• Manage projects that interact with multiple departments internally and externally

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
• Able to interact and communicate with individuals at all levels of the organization as well as servicers by telephone, in person and through other outlets
• Proficient with Microsoft Office products, specifically with Excel and Outlook
• High level of technical sophistication required
• Detail oriented and able to catch errors before they are distributed
• Able to work in a fast-paced environment with a demonstrated ability to juggle multiple competing tasks and demands
• Understand basic secured data exchange practices
• Possess a strong understanding of regulatory requirements
• Possess strong analytical and critical thinking skills
• Possess a strong sense of ownership and personal responsibility
• Ability to handle difficult situations with a positive attitude and disposition
• Be a self-starter, ethical, hardworking, goal-oriented, and a team player
• Excellent interpersonal, written, and oral communication skills

Education and/or Experience:

• Bachelor’s Degree or related experience preferred
• 3rd party debt collections or consumer debt litigation process experience preferred

Physical Demands:

• Must be able to constantly remain in a stationary position.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

Work Environment:

• Office environment.
• Travel of up to 10% is required.

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.