Wine Steward

Department: Wine & Beer

Reports To: Store Manager / Department Manager

Position Summary: The Wine Steward is responsible for providing exceptional customer service and expert guidance on the selection, pairing, and purchasing of wine & beer. This role includes maintaining an organized and attractive wine section, conducting tastings, and staying informed about wine trends and industry developments. The ideal candidate will have a deep passion for wine, strong sales skills, and the ability to educate customers.

Key Responsibilities:

Customer Service:

• Greet and assist customers with their wine selections, providing expert advice on different types of wines, food pairings, and wine storage.
• Answer customer queries and resolve any issues related to wine products.

Sales and Promotion:

• Recommend wines to meet customers' tastes and preferences, upsell premium products.
• Conduct promotional events to enhance customer experience and boost sales.

Develop and maintain customer relationships to drive repeat business.

Inventory Management:

• Maintain an organized and visually appealing wine section, including stocking shelves, making and arranging displays.
• Monitor inventory levels, assist with ordering and receiving new stock, and manage stock rotation to ensure product freshness.
• Keep track of customer inquiry data to identify trends and make informed stocking decisions.

Product Knowledge:

• Stay updated on wine industry trends, new products, and best practices through continuous learning and professional development.
• Educate store staff about wine products to ensure they can assist customers effectively.

Compliance and Safety:

• Ensure compliance with all local, state, and federal regulations related to the sale of alcoholic beverages.
• Adhere to store policies and procedures, including those related to safety and cleanliness.

Qualifications:

• High school diploma or equivalent; additional education in hospitality, culinary arts, or a related field is a plus.
• Extensive knowledge of wine, including varietals, regions, production methods, and food pairings.
• Previous experience in a similar role, such as a wine steward, sommelier, or wine sales associate, is preferred.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Must be of legal age to sell alcoholic beverages.

Physical Requirements:

• Ability to stand, walk, and bend for extended periods.
• Capability to lift and carry up to [weight] pounds.
• Handling of wine bottles and cases regularly.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 2 years

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays

Ability to Commute:

• Bloomington, IN 47401 (Required)

Ability to Relocate:

• Bloomington, IN 47401: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17