Refugee Group Service Specialist

ORGANIZATION SUMMARY:

World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.

In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.

POSITION SUMMARY:

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

World Relief seeks a Refugee Group Services Specialist who will support especially vulnerable refugees in gaining the knowledge and skills that foster stability and integration.  In partnership with the Preferred Communities (PC) team, the Refugee Group Services Specialist will assess needs and barriers within the local refugee and immigrant population and create or modify curriculum which will address these needs. The Refugee Group Services Specialist will also cultivate relationships with community organizations and host presenters from these organizations to share knowledge and resources with the groups. This position requires skills in group facilitation, creating a supportive learning environment, and presenting material in ways that are culturally relevant and accessible to participants who may not speak English or be literate. Additionally, the Refugee Group Services Specialist will work with the PC team on participant recruitment, enrollment, assessment, record keeping, and reporting. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Adapt existing cultural orientation curriculum and create or modify other curriculum as required in order to meet local refugee population needs
• Compile and/or create additional materials and resources relevant to the local context, such as PowerPoint presentations, content-related videos, and tools and trainings from local community organizations
• Collaborate with other staff, volunteers and presenters to host integration classes and workshops for refugee participants, troubleshooting technical issues during presentations as needed
• Create an encouraging and supportive environment that fosters learning and encourages participants to work towards self-sufficiency
• Educate participants on topics he/she is knowledgeable about in a relevant and engaging manner
• Schedule speakers from community organizations and service providers who will present on relevant topics, then coach presenters on making presentations culturally and linguistically relevant for refugees who may have little or no prior education or literacy skills
• Be familiar with and cultivate relationships with community resources that can be utilized by participants, then work with these organizations to help participants secure needed resources
• Research topics raised by individual participants and share resources and services available to participants
• Prepare and distribute learning materials and supportive supplies to each participant, including translated resources when available, either in person or via WhatsApp

• Excellent communication skills, both orally and in writing
• Ability to facilitate a group in person and/or virtually 
• Ability to complete tasks independently, thoroughly and on-time
• Flexible and adaptable to needs of students and changing program realities Ability to communicate well and work closely with a team
• Be responsive and readily available to participants, staff, volunteers, and those outside World Relief, interacting in professional manner with a customer-service mindset 
• Ability to use Windows and Microsoft software (including Word, Outlook, Teams, and PowerPoint), Zoom, and WhatsApp
• Working knowledge of phone and laptop functionality

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s degree or higher, ideally in social work, sociology, education, special education, mental health, and/or related field
• Experience working cross culturally and with preliterate and/or non-native English speakers
• Flexibility and desire to learn and serve others
• Experience in teaching or group facilitation 
• Familiar with community resources in the local area
• Proficient in Microsoft Office   
• Valid driver’s license, regular access to vehicle is required

World Relief offers a competitive benefits package (25 hours per week):

- Medical, Dental, Vision

- Offer 16 company Paid Holidays 4 additional Personal days per year!

- Paid Sick and Vacation Time

- Paid Parental Leave (12 weeks for qualified employees)

- FSAs: Medical & Dependent Care, & Commuter Funding

- Supplemental Life Insurance (employee, spouse, and children)

- Critical Illness, Hospital Indemnity, and Accident insurance policies

- Legal Shield Insurance

World Relief pays 100% for eligible employees:

- Group Term Life (employee, spouse, and children)

- Long Term & Short-term Disability

- Accidental Death and Dismemberment (AD&D)

- Long Distance Travel Insurance

- Employee Assistance Program (EAP)

World Relief - Retirement:

- 401K & Roth

- WR matches up to 4%, then an additional quarter percent up to 10%

- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year. 

World Relief Discounts (Immediately Eligible):

- Verizon

- Pet Insurance through Nationwide

- Home and Auto insurance through Liberty Mutual

- Working Advantage Discount Program

- Active & Fit Gym Membership

World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations

·         The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.

·         Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.

·         The employee frequently is required to sit, reach with hands and arms, talk and hear.

WORK ENVIRONMENT: 

·         General office setting. World Relief also offers hybrid and remote schedules for limited positions.

·         Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

·         Year-end archiving activities involve repeated lifting and bending.

·         Physical, emotional and intellectual demands

·         Equipment used: Employee computer (desktop or laptop), printer, and copier.

·         All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.

We are proud to be an EEO/AA employer M/F/D/V.

For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

Legal Background in the United States

World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.  

In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.

Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Salary : $22 - $23