What are the responsibilities and job description for the Sales Customer Advocate position at WOW!?
The Sales Customer Advocate is the primary liaison between sales, fulfillment and our customers, and is critical to the success of the organization. In that capacity the Customer Advocate will have three primary responsibilities: onboarding of our Sales Organization, being an advocate on behalf of our customers during the sale to install process and supporting the Sales Organization as a whole.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to those listed below:
Develop with the Sales Trainer, system on- boarding and training
Proficient in product knowledge, pricing and promotion
Provide a quality analysis on all service agreements for accuracy, proper approvals & supporting documentation
Communicate and update the sales team on all changes to processes and procedures
Communicate with our Customers during the construction and installation process of new sales prior to installation.
Work with the Sales Reps to correct rejected orders and resubmit to order entry
Process and track Construction Capital Approvals for potential customers.
Address customer escalations and route them to the correct repair teams for follow up
Upload reports for the local Sales Managers and Directors and look for trends and patterns.
Attend all sales team meetings, functions and events
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
Education:
High School degree or GED required and 1+ years’ experience in the Telecommunications Industry or equivalent combination of education and experience
Experience/Skills Needed:
Able to work in a team environment that is focused on improving the customer experience
Possess a base understanding of telecommunications terminology and services
Must be self-motivated, with excellent time management, organizational skills and complex problem solving
Must have excellent oral, written, and proven presentation skills
Must have experience with customer face to face presentations
Computer Skills:
Understand and work effectively with all Microsoft Office products.
Physical Demands/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
regularly required to talk and hear
required to use hands to type, handle objects and paperwork
required to reach and hold on to items at chest level or reach above the shoulder
required to use close vision and be able to focus
some travel will be required
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
