Service Writer

We are hiring a Service Writer to join our dynamic team at our new location in Charleston, SC. The person in this role will serve as the liaison between customers and the technicians providing customers with the best experience possible from start to finish.

Responsibilities:

- Greet customers and provide excellent customer service

- Listen to customer concerns and accurately document them

- Conduct vehicle inspections and identify necessary repairs or maintenance

- Provide detailed explanations and recommendations to customers regarding their vehicle's service needs

- Prepare accurate estimates for repairs and services

- Schedule appointments and manage service appointments effectively

- Coordinate with technicians to ensure timely completion of repairs

- Keep customers informed about the status of their vehicles throughout the service process

- Process payments and handle customer inquiries or complaints

Preferred Qualifications:

- Previous experience in a similar role as a Service Advisor or Service Writer is preferred

- Knowledge of automotive repair and maintenance procedures (European and luxury car knowledge is a PLUS)- Strong communication and interpersonal skills

- Excellent customer service skills with the ability to build trust and rapport with customers

- Ability to work in a fast

-paced environment and handle multiple tasks simultaneously

- Proficient computer skills for data entry and generating reports

- Attention to detail and strong organizational skills

Benefits:

- Pay: 10% of gross profit, or salary options available

- Dental, Vision and Life Insurance options available

- Paid Time Off (1 week first year, 2 weeks second year and on)

- Paid holidays (most holidays)

- NO WEEKENDS! 8am - 5:30pm Monday - Friday schedule

- Supportive work environment and a team-oriented culture

- Opportunities for career growth and advancement

This location is off of Clements Ferry Rd in Charleston, SC. Our existing shop in Georgia is thriving and we are looking to bring the same high level of excellence in auto repair to Charleston. If you are trying to supercharge your career, this is your chance! Whoever comes on board will be well trained and expected to grow with the company, both in experience and in monetary compensation. We need great teammates who are ready to make a difference and improve their quality of life with our emphasis on happy teammates who will make happy customers!

Job Type: Full-time

Pay: 10% of gross profit, or salary options available

Job Type: Full-time

Pay: $40,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Life insurance
• Paid time off
• Vision insurance

Day range:

• No weekends

Shift:

• Day shift

Ability to Commute:

• Charleston, SC (Required)

Ability to Relocate:

• Charleston, SC: Relocate before starting work (Required)

Work Location: In person