What are the responsibilities and job description for the HCP Learning & Development Manager position at WS Audiology Americas?
ABOUT US:
HearUSA is a leader in hearing health. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care.
We are taking a stand and reducing the stigma around hearing loss. HearUSA is committed to our mission to change one million more lives in the next five years through Simply Excellent Hearing Care. As professionals, we’re redefining delivery of hearing care and helping more people take charge of their hearing health.
We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. HearUSA is also part of the WSAudiology group, the largest manufacturer of hearing aids with 12,500 colleagues in 130 countries, passionate about helping millions of people regain and benefit from the miracle of hearing.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
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Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with HCP L&D Director and other L&D managers to support HearUSA continued professional development and the HIS Apprentice Program
- Refine the Program's content and delivery to accelerate the speed with which Apprentices progress through the Program to reduce the target <10 months
- Work with HIS Apprentice Program Manager to provide the support and training to HIS Apprentices needed to accelerate their learning and to ensure delivery of HIS apprentice goals for the year
- Work with HIS Apprentice Program Manager to recruit sponsors to meet needs of current and future apprentices. Develop sponsor training and certification improve apprentice outcomes and lead to successful attainment of licenses.
- Partner with field management team and L&D coworkers to identify areas for HCP development.
- Create and deploy Learning Tracks to upskill and reskill both new and existing HCPs, as well as transitioning apprentices out of the Program.
- Remain informed of current influences on CPD, including changes in IHS and State Legislation and provide guidance and adjustments appropriately.
- Apply adult learning theories to ensure employees get the best out of their development.
- Revision and continual update of Quality Practice Guidelines (QPGs).
- Embrace our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.
REQUIREMENTS:
- 1-5 years experience in a client-centric, Audiology or Hearing Aid Specialist role.
- Experience working quickly, accurately and independently in a fast-paced environment.
- Effectively coached and trained peers and/or students.
- Experience as an ambassador for change, pioneering for better solutions, and providing critical feedback.
- Understanding of business principals in a healthcare setting.
- Ability to work evenings and weekends, some travel may be required.
LIFESTYLE & BENEFITS:
- Comprehensive Benefits Package
- Paid Holidays & PTO Policy
- 401k Matching Program
- Tuition Reimbursement
- Employee, Family & Friends Hearing Aid Discount Program
- Relocation Assistance
- Service Days & Diversity, Equity & Inclusion Initiatives
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
Salary : $55,900 - $70,700
