Back Office Supervisor

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

Essential Duties and Responsibilities:
The Backoffice Supervisor within our Contact Service is assigned defined responsibilities by the Contact Center Manager to oversee a team of Backoffice Representatives and ensure appropriate staff coverage for all production work, and to provide operational support. The Supervisor will provide performance monitoring and feedback for review with the team members. Duties include the responsibility of processing customer inquiries such as image processing, litigation management, axle review, inbound mail, phone calls, payments, and other assigned tasks. The job requires knowledge of MS Office, Windows, proficient-typing skills, and excellent customer service skills. Six Sigma experience is helpful. This is a hybrid position (working in the office as well as remote).

Expected Salary: $28.64 Bilingual in Spanish $29.50

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.